Software Engineer II - Fulfillments Team

This is a Fully Remote Job About Our Client: The organization operates in the post-purchase retail technology space, addressing challenges in customer satisfaction and revenue growth for merchants. It provides an AI-driven platform that automates customer service, return and exchange management, fulfillment processes, product and shipping protection, and fraud detection. Serving over 1,000 merchants across various industries such as fashion, cosmetics, furniture, electronics, and auto parts, the company aims to enhance trust and loyalty while reducing operational costs. About the Opportunity: The SOFTWARE ENGINEER II role on the fulfillments team focuses on developing software that supports fulfillment and servicing functions including refunds, replacements, and reverse logistics. This position is critical in delivering scalable, AI-integrated solutions that improve the customer experience for large e-commerce and brick-and-mortar merchants. The engineer will collaborate cross-functionally to drive innovation and continuous improvement in fulfillment systems. Responsibilities: Develop and deploy features related to fulfillment and servicing. Manage features from design through deployment and monitoring. Build scalable, event-driven, AI-native applications. Create single-page applications with attention to UX and state management. Collaborate on system design and risk assessment. Test and monitor AI features in production ensuring quality and safety. Utilize and promote AI developer tools within the team. Identify and implement improvements such as refactors and upgrades. Communicate clearly with product, design, and engineering teams aligning work with business goals. Requirements: Minimum of 4 years full-stack development experience. Experience building production systems on AWS, including serverless architectures. Proven ability to ship AI/LLM features into production. Strong understanding of API design principles critical to financial and fulfillment operations. Experience owning features end to end with limited direction. Skilled in building production single-page applications and collaborating with designers. Competent in data modeling and context engineering for AI features. Daily use of AI development tools and knowledge sharing. Ability to raise concerns early and advocate based on data. Clear communication skills across diverse teams. Capable of forming and defending opinions. Pay Range and Compensation Package: Expected pay range: $140,000 - $160,000 per year, salaried. Benefits & Perks: Medical, dental, and vision insurance. Flexible paid time off. 401(k) plan with financial guidance. Stock options in a growing early-stage startup. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.