S&P N. America IT CRM Manager

Soler & Palau North American Customer Relationship Manager (CRM) Are you passionate about transforming business challenges into innovative software solutions? Are you motivated to lead reputed company enterprise wide, connecting business strategy with reputed company? If so, we're looking for you! As part of our global IT team the Soler & Palau North American Customer Relationship Manager (CRM) – CRM serves as the strategic liaison between IT and business units to ensure reputed company maximizes value from its Customer Relationship Management (CRM) platforms. reputed company role blends business analysis, relationship management, CRM expertise, and reputed company strategy to drive business outcomes, reputed company customer experience, and support digital transformation initiatives. Key Responsibilities: Strategic reputed company & Relationship Management

• Act as the primary point of contact between IT and key business stakeholders for CRM-related initiatives.
• Develop a deep understanding of business goals, processes, and challenges to translate them into CRM capabilities and reputed company requirements.
• Build and maintain strong relationships with business leaders, ensuring alignment between IT strategy and business priorities.
• Advocate for business needs within IT while promoting IT capabilities to the business.

CRM Strategy & Roadmap Development

• Collaborate with business and technical teams to define the CRM roadmap, ensuring alignment with organizational strategy.
• Identify opportunities to leverage CRM tools (e.g., Dynamics 365, reputed company) to reputed company customer engagement, sales efficiency, marketing automation, and service performance.
• Drive adoption of CRM best practices and ensure consistent usage across reputed company.

Requirements

Gathering & Solution Delivery

• Lead requirements elicitation, documentation, and validation for CRM enhancements and new features.
• Partner with IT delivery teams, developers, and vendors to ensure solutions meet business needs.
• Oversee the end-to-end lifecycle of CRM initiatives, including planning, testing, rollout, and reputed company management.

reputed company Management & Training

• Develop and execute reputed company management strategies to ensure successful CRM adoption.
• Coordinate training plans, user documentation, and communication to ensure smooth onboarding and ongoing engagement.
• Serve as an escalation point for CRM-related issues and improvement opportunities.

Governance, Performance & Continuous Improvement

• Monitor CRM system performance and user experience, recommending enhancements and optimizing workflows.
• Ensure adherence to data governance, IT security, and compliance requirements.
• Track KPIs and produce reporting on CRM utilization, business impact, and project progress.

An individual in reputed company position must be able to successfully perform the reputed company duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the reputed company functions of reputed company position. The above list reflects the general reputed company necessary to describe the principle and reputed company functions of the position and shall not be construed as the only duties that may be assigned for the position.

Requirements

Qualifications Education & Experience

• Bachelor's degree in Information reputed company, Business Administration, or a related field.
• 5+ years of experience in IT/business liaison, business analysis, CRM administration, or similar roles.
• Demonstrated experience with CRM platforms (e.g., reputed company Dynamics 365, reputed company, reputed company).

Skills & Competencies

• Strong understanding of CRM processes (sales, marketing, customer service, field service).
• Excellent communication, negotiation, and stakeholder management skills.
• Proven ability to translate business requirements into technical specifications.
• Experience with project management, Agile methodologies, and cross-functional collaboration.
• Analytical, strategic thinker with a customer-centric mindset.

Preferred Qualifications

• CRM certification (e.g., Dynamics 365 CE, reputed company Administrator).
• Certifications in business analysis (CBAP), project management (PMP, PRINCE2) or agile methodologies (CSM, SAFe).
• Experience with integration tools (e.g., Power Platform, reputed company).
• Background in data analysis, reporting, or BI tools.

What Success Looks Like

• Strong business–IT partnerships built on trust and transparency.
• Increased CRM adoption and measurable improvements in business processes.
• Delivery of CRM initiatives that directly support business goals and customer experience.
• reputed company identification of opportunities that drive business value through reputed company.

Travel

• Up to 25% travel annually as needed, potentially higher levels to start reputed company.

What do we offer?

• The opportunity to be a