Spanish Bilingual Remote Customer Service Representative

Job Details Location: Illinois - Bourbonnais, IL 60914 Position Type: Full Time Salary Range: $19.00 - $20.50 hourly Hourly Wage: $19.00/hr – Spanish Bilingual, plus performance incentives Job Category: Customer Service Overview As a Remote Customer Service Representative, you will deliver an exceptional customer experience and help customers navigate the health insurance enrollment process.

Requirements

Be 18 years of age or older Complete a background check and drug test within 3 days of hire Have a dedicated, private, and secure workspace Provide a personal device with a functioning camera for the 3‑week training period Commit to full attendance for the paid training period Maintain a minimum internet speed of 35mb/s with a hard‑wired Ethernet connection Use cable or fiber broadband internet – mobile internet services, satellites, Wi‑Fi access, and Wi‑Fi adapters/extenders are not compatible Essential Responsibilities Handle inbound and outbound calls Deliver the highest level of customer service consistently Manage customer accounts and provide technical support Enter application data accurately Respond to online chat inquiries as assigned Interpret and follow defined procedures and policies Apply creative problem‑solving skills Adapt flexibly to changing projects and updates Manage time and tasks, prioritizing effectively for multitasking Complete extensive self‑study, training, and testing, passing required exams to proceed through training and certifications Adhere to regulated communication guidelines across all channels Qualifications Moderate to advanced computer skills Comfortable learning new technology quickly High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self‑motivated and success‑driven What We Offer Paid training Full‑time, seasonal role Performance and attendance‑based incentives, in addition to the base pay The convenience of working from home A collaborative and supportive team environment 401(k) match Individual Coverage HRA (ICHRA) Paid time off (PTO) Preferred Experience (not required) Previous customer support or technical support role Experience with group and/or individual health insurance or the Affordable Care Act Experience in a call center Familiarity with CRM systems and practices Spanish bilingual – a plus #J-18808-Ljbffr