Spanish Bilingual Remote Customer Service Representative

Vimo is hiring a Remote Customer Service Representative in Las Cruces, NM. The role is full‑time and seasonal, with hourly pay between $19.00 and $20.50 and performance‑based incentives. The position supports Vimo’s mission to simplify health insurance enrollment for consumers across the United States.

Requirements

Age 18 or older Complete a background check and drug test within 3 days Maintain a private, dedicated, and secure workspace Use a personal device with a functioning camera during the training period Attend the paid 3‑week training program in full Provide a wired Ethernet connection with a minimum speed of 100 mb/s (no mobile or Wi‑Fi internet)

Responsibilities

Handle inbound and outbound calls Deliver the highest level of customer service consistently Manage customer accounts and provide technical support Perform application data entry Respond to online chat inquiries as assigned Interpret and follow defined procedures and policies Apply creative problem‑solving skills Adapt to changing projects and updates Manage time and task priorities, multitasking as needed Complete required training, testing, and certifications Adhere to regulated communication guidelines across all channels Qualifications Moderate to advanced computer skills Comfortable learning new technology High level of professionalism Excellent verbal and written communication skills Self‑motivated and success‑driven Ability to work comfortably from home What We Offer Paid training Full‑time seasonal role Performance‑based incentives in addition to base pay Convenient work‑from‑home setup Collaborative and supportive team environment 401(k) match Individual Coverage HRA (ICHRA) Paid time off (PTO) Preferred Experience (not required) Previous customer or technical support experience Experience with group or individual health insurance or ACA Call center experience Familiarity with CRM systems Spanish bilingual (plus) #J-18808-Ljbffr