Specialist I, Customer Care

Position Summary The Customer Care Specialist is an enthusiastic and accountable individual, who displays a consistent and professional attitude, and continuously offers excellent customer service while interacting with customers by all forms of communication (e.g., telephone, email, chat). The successful candidate for this role will have a strong command of the company’s core values and customer service requirements/policies while providing product/services information, processing orders with accuracy and efficiency, answering questions/following up, promoting all selling initiatives, and resolving any emerging problems that our customers might face in a timely manner. Essential Functions and Duties - Deliver WOW! Customer Service during every customer interaction; while incorporating all requirements, including the 8 commandments of “WOW” Customer Service. - Consistently display a positive and professional attitude with customers and all levels of employees. - Maintain commitments and deadlines. - Utilizes time and resources effectively and efficiently including compliance with unavailable codes. - Maintain monthly department minimum order accuracy percentage of 99.80%. - Maintain the department minimum requirements for all interactions handled (e.g., calls, orders, emails) - Proven attendance record. - Proficient in SAP, MyFluVaccine.com, InFFFocus, Salesforce, Biosupply, and FedEx tracking. - Ability to manage and navigate call center software. - On skill queues for: Flu, Customer Service, and Sales (includes calls, voice mail, email, chat) with the ability to answer customer inquiries and requests, placing orders, checking product availability, pricing, resolving