Specialist, Outsourced Payroll – ADP WFN

Job Description:

• Provide direct support and consulting to payroll clients
• Understand payroll practices and laws to provide service and information to clients
• Independently manage client relationships under the supervision of the Payroll Supervisor, escalating issues when needed
• Ensure client payroll information is accurate and resolve discrepancies
• Review and/or process payrolls to meet client deadlines, including updating employee records, calculating and paying bonuses or severance, reviewing federal and state income tax calculations, and reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment
• Establish trusted client relationships and consult on payroll matters
• Maintain confidentiality of employee data
• Convey detailed information in written and verbal formats
• Provide technical software support to clients
• Identify and capture out-of-scope work and identify opportunities to expand client services
• Support the implementation team as needed
• Interview clients to understand payroll needs
• Manage new client implementation projects through timely completion and client satisfaction
• Train clients on payroll processes
• Support new hires and less experienced staff and provide timely feedback
• Share insights and lessons learned to build team capabilities
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Requirements:

• 2-year degree preferred or 2 years experience in lieu of degree
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; appropriately and professionally communicates with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate

Benefits:

• Compensation and benefits package to eligible employees