Specialist, Research Engagement Services I

Job Description: Strong client service background with the ability to build relationships and maintain professional communication with stakeholders. Excellent multitasking skills, capable of managing multiple client requests simultaneously in a fast-paced environment. Experience in customer service, client support, and relationship management roles. Responsible for reviewing requests received through a shared inbox and assigning them to the appropriate SME using internal tools. About This Role Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders across client to coordinate requests with client Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive. In the role of CES Specialist, you will act as a connector between internal and external Clients and the Analyst community to problem solve around our clients most pressing technology and business-related questions and problems.

What You'll Do

Interprets client needs and identifies the most relevant *** Analyst to fulfill the requestProvides research and resources to business leaders to help improve their businessesPartners with internal stakeholders on client needs Reads industry research and develops understanding of complex topics Provides executive level customer service Builds strong working relationships with the Client Business & Technology Insights Analyst community and receives unlimited access to all Client research content Skills: What You'll Need Bachelor's degree and/or equivalent customer service experience Experience in proactive problem solving with complex scenarios Strong time management and organizational skills Analytical mindset Strong business acumen Great written and verbal (live) communication skills, able to adjust style based on audience Who you are Technologically savvy: able to quickly learn new systems and toolsWorks well in team environmentGrowth mindset with self-starter attitude Strong interest in business and technology along with a willingness to learn