Sr Analyst, Labor Operations

Sr. Analyst, Labor Operations The Sr. Analyst, Labor Operations develops and enables store labor strategies that align staffing with business demand, operational priorities, and the customer experience. This position evaluates staffing and productivity trends, identifies labor-model opportunities, translates analysis into clear business requirements, and partners across teams to support accurate labor allocation and planning. The role also leads certain annual labor-planning activities, including core revenue bands, services tiers, and total-store hours-of-operation strategy. Essential Duties & Responsibilities Responsible for workforce and labor modeling to provide actionable insights to help ensure labor aligns with company targets. Analyze current labor models in core and services to assess areas of opportunity to further enhance and align store labor spend to company financial goals. Identifies, evaluates, and defines staffing trends to support labor performance through total store cross-functional staffing Provides staffing guidance to field leaders and partners to ensure staffing alignment. Assesses, designs, and provides labor model recommendations for all businesses to optimize and influence store labor performance. Responsible for configuration and maintenance of store facing labor management resources (i.e. staffing tools). Responsible for development of store labor hour capacity thresholds taking into account current headcounts, PT/FT status, and other key drivers. Analyze and manage process to update annual core revenue bands and services tiers Owns the annual assessment, recommendation, and implementation of Total Store hours of operation. Education & Experience 2+ years' experience in WFM capacity and staffing planning is required. Prior project management experience is highly preferred. Retail store operations experience preferred. Knowledge, Skills & Abilities Must have excellent written and oral communications skills. Must demonstrate strong proficiency in workforce management Must be proficient in using the Microsoft Office Suite required including intermediate to advanced Excel and Access application skills. Strongly prefer experience with MicroStrategy, Alteryx, and VBA. Quantitative analysis and problem solving Must have strong organizational skills and cross-functional collaboration Strategic planning and operational judgment Scope & Boundaries Store staffing guidance across total store. Annual Core Revenue Bands and Services Tiers recommendations Primary Cross-Functional Partners Labor Store Ops, HR, Field Partners TRAVEL REQUIREMENTS 0-10% based on business needs. Additional Job Considerations This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients. Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results. On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team. About the Culture Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet-friendly environment, bring your pets to work and enjoy the on-site dog park! On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals "Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces "Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more "Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education Paid Volunteer Opportunities to spend time doing good for causes close to heart Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.