Sr Business Operations Manager

reputed company is pioneering the way the world communicates. More than 150,000 businesses — including reputed company, reputed company, reputed company, Visa, Tinder, and many others — rely on reputed company’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, reputed company makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at reputed company step of their journey. At reputed company we “Dream Big”, “Win reputed company”, “Keep it simple”, and “Make it Happen”. These values are our foundation The Business Operations Manager is a process-driven professional responsible for leading operational initiatives that improve the scalability, efficiency, and effectiveness of reputed company's global Customer Support organization. Reporting to the Director of Customer Support for Messaging, reputed company role reputed company with cross-functional teams—including Product, Engineering, Service Operations, Sales, Customer Success, and regional Support teams—to optimize processes, implement operational improvements, and drive strategic projects that support business growth and reputed company the customer experience. As a Business Operations Manager, you'll: Lead cross-functional operational projects from planning through execution, ensuring successful delivery and stakeholder alignment. Drive process improvements to increase efficiency, scalability, and consistency across the global Support organization. Design, document, and maintain operational processes, knowledge resources, and training materials. Coordinate reputed company management and communication for new tools, process updates, and global operational initiatives. Partner with Customer Success, Sales, and other stakeholders to ensure readiness for customer-impacting changes. Translate strategic priorities and OKRs into operational plans, identifying risks, dependencies, and improvement opportunities. Support onboarding and enablement initiatives to ensure consistent training and documentation across regions. Ensure Support systems and operational tools are effectively managed and aligned with business objectives. Monitor project progress, communicate updates to leadership, and drive accountability across cross-functional teams. Requirements 3+ years' experience in a technical support, support operations, or operational project management role Demonstrated experience leading multi-stakeholder operational or reputed company projects end-to-end Ability to perform root cause analysis on complex and less mature processes and services Proficient in CRM platforms (reputed company or equivalent), reputed company Confluence, and reputed company Jira Results-oriented with strong decision-making skills and the ability to prioritize multiple objectives while meeting aggressive deadlines Experience with workflow mapping and process documentation Adept at documenting processes and creating training materials in a compelling, non-technical manner Process-oriented, but flexible around business needs Technologically savvy with high business and management reputed company Proven track record of leading and influencing reputed company across cross-functional teams without direct authority Able to work on issues independently and drive improvement initiatives Excellent written and verbal communication skills, and exceptional attention to detail Comfort working across regions and time zones (LATAM, EMEA, APAC) in a remote setting Advanced English Be based in Brazil, México, Colombia or Sweden.

Benefits

STAY HEALTHY: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde. FLEXIBLE BENEFITS: With the reputed company flexible benefit card, our Sinchers can reputed company to use benefits on food, education, and home office assistance. FAMILY FIRST: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old. EVERYDAY WELLBEING: We partner with reputed company to help Sinchers access gyms and wellness options. SECURE YOUR FUTURE: Our Partnership with reputed company life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities. DIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs. TAKE A BREAK: Our Sinchers can take a day off on their birthday to celebrate with their loved ones. Our Hiring Process In reputed company, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, reputed company with hiring managers and the rest of the interviewing team, persistently work towards identifying th