Sr Manager - Dialer Administration
At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Administrator Sr Manager.
Job Description:Key Responsibilities:
- Perform daily uploads, downloads and importing of dialer schedules;
- Document activities for outbound dialer;
- Analyze dialer-output data to identify potential problems/issues;
- Run payment reports regularly;
- Create and update dialing campaigns, filter, list strategies and reports;
- Monitor and adjust performance of the dialer systems; and
- Complete other duties as assigned by the markets.
Our most successful candidates will have:
- Intermediate to advanced proficiency level with Microsoft Excel.
- Working knowledge on a dialer system (auto-dialer operation/concepts).
- Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data).
- Collections process experience will be good to have.
- Basic understanding of database-design principles, data structures and optimizations.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment.
- Excellent verbal and written communication skills.
- Strong communication skills for client facing.
- Livevox dialer experience is an advantage.
All your information will be kept confidential according to EEO guidelines.
Intermediate to advanced Microsoft Excel; working knowledge of dialer systems and basic statistics; collections experience preferred; database design principles; strong communication and time management; Livevox experience an advantage.
Key Responsibilities
- managing dialer schedules
- analyzing dialer data
- creating campaigns
Skills & Tools
Microsoft Excel, Livevox
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — San Fernando, Central Luzon, Philippines
- Languages: English
About Sutherland
A global business process outsourcing company providing dynamic work environments and strategic solutions. — Industry: Information Technology