Sr. Relationship Manager

This is a Fully Remote Job 1. About Our Client: The organization operates in the data, automation, and AI space, addressing how these technologies increasingly drive business decisions. It focuses on helping businesses accelerate processes, gain clearer insights, and solve complex challenges through innovative solutions. The company serves a broad enterprise customer base and emphasizes growth and long-term strategic partnerships. 2. About the Opportunity: The Sr. Relationship Manager is a critical individual contributor within Customer Success, collaborating closely with Enterprise Sales. The role centers on managing established Enterprise accounts to ensure customer retention and growth. Initially, the position involves managing Latin America accounts with bilingual Spanish-English communication, transitioning in 2027 to U.S.-based Enterprise accounts. This role significantly impacts customer satisfaction and revenue by fostering long-term relationships and driving value throughout the customer lifecycle. 3. Responsibilities: Manage large Enterprise accounts from onboarding through the full customer lifecycle Provide temporary coverage for Latin America Enterprise accounts in 2026, engaging customers in Spanish Transition to managing United States Enterprise accounts in 2027, ensuring consistent customer experience and retention Lead quarterly business reviews in Spanish and English to align on objectives and value realization Understand customer business priorities and align solutions to support goals Communicate business value and ROI to executive stakeholders, including C-suite leaders Build and expand executive relationships to strengthen long-term strategic partnerships Own renewal opportunities, negotiate contracts, and manage procurement processes to secure timely renewals Forecast revenue attainment accurately for sales leadership Act as a trusted advisor by benchmarking progress and recommending optimizations Demonstrate strong product knowledge to provide strategic recommendations Promote product adoption through education, feature introductions, and account reviews Collaborate with partners across sales, customer success, fulfillment, and support teams for aligned account growth Partner with Enterprise Sales to develop retention and expansion strategies Identify upsell and cross-sell opportunities through trusted advisor relationships Contribute thought leadership and best practices to Customer Success and Renewals teams 4. Requirements: Bilingual fluency in Spanish and English required for one opening; the other opening requires English only Minimum of 3 years in Inside or Field Sales, Account Management, or Customer Success At least 2 years of SaaS industry experience Proven expertise in SaaS retention strategy and value-driven sales methodology Strong skills in business case development and ROI communication Bachelor’s degree or equivalent experience preferred Strategic thinking and problem-solving abilities with independent resolution skills Ability to manage multiple priorities in a fast-paced environment Excellent communication skills with stakeholders at all levels Strong negotiation skills to navigate objections and achieve beneficial outcomes Experience working in Latin American markets is strongly preferred 5. Pay Range and Compensation Package: The base salary range for this role in the United States is $80,000-90,000 Final compensation depends on relevant experience, education, certifications, skills, and location Equal Opportunity Statement: Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.