SSR - Quality Assurance

%3Cp%3EAt United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.%3C/p%3E%3Cp%3E%3Cstrong%3EJob Overview and Responsibilities%3C/strong%3E%3C/p%3E%3Cp%3EResponsible for the accomplishment of audits and / or investigations on behalf of United in direct support of the Code of Federal Regulations Title 14, Part 121.373 (Continuing Analysis and Surveillance System), and the applicable United and supporting regulatory requirements. Performs on-site and external compliance audits, approvals, and/or surveillance activities associated with the methods, practices, and procedures utilized within Technical Operations and external support agencies. Perform risk assessments, generate audit reports, monitor corrective actions, and follow-up as necessary to ensure program compliance and that acceptable quality levels are maintained. Support United continuous improvement initiatives by conducting assessments for operational compliance and performance to applicable regulations, company policies and procedures primarily encompassing engineering, inspection, maintenance, aircraft records, part procurement and manufacturing, fueling, and other technical programs. %26nbsp;Participates in other duties as assigned by the Sr. Manager or Director of Quality Assurance. %26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3EResponsible for the Surveillance Requirements of the Continuing Analysis and Surveillance System per applicable UA and regulatory requirements%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/li%3E%3Cli%3EConduct investigations through interviews, data analysis, evidence collection and factual documentation%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/li%3E%3Cli%3EDocument and report findings, and ensure corrective actions are initiated.%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/li%3E%3Cli%3EIntegrate SMS principles into surveillance activities including identification of hazards of high safety and regulatory compliance risks%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/li%3E%3Cli%3EValidate root causes, corrective and preventive actions%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/li%3E%3Cli%3ECollaborate with relevant organizations to finalize audit conclusions, secure commitments and create final investigation report%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/li%3E%3Cli%3EProvide regulatory guidance and support CASS Review Board (CRB) on technical matters%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/li%3E%3Cli%3EActively participate in industry or regulatory meetings as the designated company representative, and maintains liaison with the FAA or other regulatory agencies in routine matters %26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/li%3E%3Cli%3EInterface with senior management through reports, presentations and constructive feedback.%3C/li%3E%3Cli%3EThis opportunity is 100% remote with 25% travel. %26nbsp;%26nbsp;%26nbsp;%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E %3Cblockquote dir=%22ltr%22%3E%3Ch4%3E%3Cstrong%3EWhat’s needed to succeed (Minimum Qualifications):%3C/strong%3E%3C/h4%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3EBachelor%27s degree in aviation, engineering, technology or related work or military experience%3C/li%3E%3Cli%3ETwo years experience in aviation, preferably in aircraft maintenance inspection, engineering, and/or quality assurance%3C/li%3E%3Cli%3EWorking knowledge of pertinent Code of Federal Regulations and Company Manuals / Requirements.%3C/li%3E%3Cli%3EFamiliar with engineering documents, drawings, AMM%27s, IPCs, and WDMs%3C/li%3E%3Cli%3EProficiency with Microsoft Office applications and demonstrated experience learning Company-specific platforms%22%3C/li%3E%3Cli%3EAbility to analyze data and processes to identify opportunities for improvement; strong interpersonal, communication and presentation skills.%3C/li%3E%3Cli%3EMust be legally authorized to work in the United States for any employer without sponsorship%3C/li%3E%3Cli%3ESuccessful completion of interview required to meet job qualification%3C/li%3E%3Cli%3EReliable, punctual attendance is an essential function of the position%3C/li%3E%3C/ul%3E%3Cp style=%22margin-left:40px;%22%3E%26nbsp;%3C/p%3E%3Ch4%3E%3Cstrong%3EWhat will help you propel from the pack (Preferred Qualifications):%3C/strong%3E%3C/h4%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3EFAA Airframe or Powerplant License%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/li%3E%3Cli%3EThree years experience in aviation, preferably in aircraft maintenance inspection, engineering, and/or quality assurance; experience in engineering, manufacturing, and/or quality assurance auditing and risk assessment skills; experience writing policies and procedures.%26nbsp;%26nbsp;%3C/li%3E%3Cli%3E%3Cspan style=%22color:#2b2a2a;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EAmerican Society of Quality or Six Sigma Green Belt certification%3C/span%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:107%;mso-list:l0 level1 lfo1;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22color:#2b2a2a;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EWorking knowledge of Part 21 certification activities (i.e., 14 CFR § 21.9, 14 CFR § 21 Subpart E)%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22line-height:107%;mso-list:l0 level1 lfo1;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22color:#2b2a2a;font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:107%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%3C/span%3EExperience with AS9100, AS9110 %26amp; AS9145 standards%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3EKnowledge of data analysis and visualization software (i.e., Palantir, Spotfire, and/or SQL)%3C/li%3E%3Cli%3EKnowledge of process mapping, measurement and improvement techniques%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cspan data-teams=%22true%22%3EDemonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/blockquote%3E Job Details The starting rate / base pay range for this role is $: 89,965.00 to $: 117,212.00, The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards., You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. Job: Tech Ops / Maintenance - Management & Administrative Primary Location: United States-IL-WHQ - Chicago - Corporate Support Center - Willis Tower Organization: 66 Technical Operations/Maintenance Schedule: Full-time Employee Status: Regular Job Posting: Oct 26, 2026, 5:31:38 PM Unposting Date: Nov 3, 2026, 12:59:00 AM

Bachelor's degree in aviation, engineering, technology or related field; 2+ years aviation experience; knowledge of CFRs and company manuals; Microsoft Office proficiency; legal authorization to work in US without sponsorship.

Key Responsibilities

• conducting audits
• performing investigations
• monitoring corrective actions

Skills & Tools

Microsoft Office, Palantir, Spotfire, SQL

Job Details

• Category: Quality Assurance
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Chicago, Illinois, United States
• Salary: USD 89,965 – 117,212 / year
• Languages: English

Benefits

• Generous paid time off
• Retirement plan
• Generous parental leave

About United Airlines

An airline operating a large fleet with technical operations and maintenance teams. — Industry: Transportation and Logistics

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