Store Office Manager

Store Office Manager The Onsite Office Manager oversees daily administrative, operational, and customer-service functions within the Ace Hardware retail store. This role ensures smooth front-office operations, accurate inventory and financial documentation, effective communication, and compliance with Ace corporate standards. The Office Manager supports store leadership by coordinating scheduling, recordkeeping, purchasing, and workflow management. Include the following, other duties may be assigned: Administrative & Office Operations Manage daily office workflow, filing systems, and store documentation Maintain accurate records for invoices, purchase orders, and vendor accounts Oversee cash handling documentation, bank deposits, and reconciliation Coordinate internal communication between departments, other Ditta Ace Hardware stores and home office Customer Service & Front-End Support Assist customers with special orders, returns, and account inquiries Support front-end staff during peak hours Resolve customer concerns professionally and promptly Provide positive representation of store. Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. Provide a friendly, outgoing demeanor; work well with customers as well as associates. Ensure all calls and pages are answered promptly, courteously and effectively. Ensure customer service standards align with Ace's "Helpful Place" brand Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. Inventory & Purchasing Coordination Assist with inventory counts, adjustments, and shrink control Process vendor orders and track deliveries Maintain accurate SKU records and pricing updates Assist with special orders Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures. Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability. Assist with merchandise resets throughout the store. Assist to ensure all signage is current in the store. Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Financial & HR Support Assist with payroll entry, scheduling, and timekeeping accuracy Maintain employee files and training documentation Support onboarding of new hires Assist in and oversee training of associates Participate in weekly management staff meetings. Communicate issues to the General Manager. Additional Requirements: Required Skills & Qualifications Strong organizational and multitasking abilities Excellent communication and customer-service skills Proficiency with POS systems, office software, and inventory platforms Ability to maintain confidentiality and handle financial documents Experience in retail, construction supply, or hardware industry preferred Ability to work onsite full-time in a fast-paced environment Physical & Work Environment Requirements Ability to sit, stand, and walk for extended periods Occasional lifting of office materials or small merchandise (up to 25 lbs) Work performed in both office and retail floor environments Performance Expectations Maintain accurate records and organized office systems Support store leadership with timely reporting and communication Deliver consistent, friendly customer service Uphold Ace Hardware's brand values and operational standards Education High School or GED equivalent. We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor. Find out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first.