Strategic Account Manager
Who you are 7+years of client-facing experience including 4+ years of enterprise experience in technology or retail fuels; Bachelor's degree required Strong public-speaking skills, and the ability to speak to both formal and casual audiences Proven experience exceeding goals Project-management abilities, including timeline management, client communication, and report interpretation Creative demeanor, with a capability to work successfully with both internal and external clients Strong analytical skills that will translate analysis into relatable and compelling talking points and stories Experience operating sales technology tools (e.g. Salesforce, Outreach, Gong) Ability to travel up to 20% What the job involves We're looking for a motivated Strategic Account Manager to join our growing team. In this role, you will lead the development of strategic account plans that serve to retain and grow our partnership with some of the fuel and c-store industry's biggest brands You will develop detailed knowledge of the product, coordinate with internal partners, strengthen client relationships through informative reporting and outstanding service, and ensure clients are always receiving excess value from the Upside platform As a Strategic Account Manager, you will collaborate with multiple teams including analytics, product, marketing, and operations to represent the voice of the customer and to help achieve business growth. This role reports to our Senior Manager, Account Management Work with our clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with Upside Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and participation Proactively predict and address concerns before they advance to churn risk Grow relationships, including supervising and leading account-health metrics (CSAT, Retention, and Growth) Identify and close expansion opportunities, including adding more sites, c-store launches, and conversions to long-term agreements Lead monthly account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papers Proactively maintain account health at multiple levels across client businesses, including senior executives of Fortune 500 companies Collaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customers
Benefits
Health and Wellness - We’re happy to provide our team members with generous health, vision, and dental insurance options Lunch - We cover the cost of lunch everyday for team members onsite to enhance our team building and encourage collaboration. Plus local restaurants appreciate it! Stock Options - Our team’s success is our company’s success, and we should all have a stake in that. We’re glad to offer our team members valuable stock options Unlimited PTO - Yes, you read that right. When you need time off, we’ve got you covered