Strategic Account Manager
Who you are 7+years of client-facing experience including 4+ years of enterprise experience in technology; Bachelor's degree required Experience exceeding goals in retention and growth targets Experience public-speaking and the ability to speak to both formal and casual audiences Strong analytical skills that will translate analysis into relatable and compelling talking points and stories Project-management abilities, including timeline management, client communication, and report interpretation Experience working with the restaurant industry or a two-sided marketplace is a major plus Ability to travel up to 20% What the job involves Upside is adding a Strategic Account Manager to lead enterprise accounts in our fast-growing restaurant vertical. In this role, you’ll gain in-depth knowledge of our product, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service. Reporting to the GM of Restaurant, you'll work with analytics, product, marketing, and operations teams to ensure retailer value and support business growth Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth Identify and close expansion opportunities and long-term agreement conversions Predict and address concerns before they lead to churn risk Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers
Benefits
Health and Wellness - We’re happy to provide our team members with generous health, vision, and dental insurance options Lunch - We cover the cost of lunch everyday for team members onsite to enhance our team building and encourage collaboration. Plus local restaurants appreciate it! Stock Options - Our team’s success is our company’s success, and we should all have a stake in that. We’re glad to offer our team members valuable stock options Unlimited PTO - Yes, you read that right. When you need time off, we’ve got you covered