Strategic Customer Advocacy & Community Lead – Driving Educator Partnerships, Thought Leadership, and Revenue Growth at brighthush

About brighthush

brighthush is a pioneering AI‑driven learning platform that is reshaping higher education across the United States. By converting classroom conversations into actionable data insights, we empower thousands of professors to ignite deeper student engagement, foster critical thinking, and deliver personalized learning experiences at scale. Our mission is simple yet ambitious: democratize high‑impact learning so that every educator can unlock the full potential of their students, and every student can thrive in a data‑rich, collaborative environment.

At brighthush, we believe that the most powerful stories come from the people who use our technology every day. That’s why we’re building a vibrant community of educator advocates who can share their successes, inspire peers, and help us grow our brand credibility. If you’re passionate about education, community building, and driving measurable impact, we want you to join our mission.

Why This Role Matters

The Strategic Customer Advocacy & Community Lead will be the catalyst that transforms our most enthusiastic educators into a scalable engine of growth. You will own the entire advocate lifecycle—from discovery and onboarding to activation and amplification—creating a program that fuels pipeline development, generates compelling proof points, and elevates brighthush’s reputation as the go‑to platform for academic excellence.

In this role, you will sit at the intersection of Marketing, Customer Success, and Sales, collaborating closely with cross‑functional teams to design and execute programs that deepen customer engagement, amplify educator voices, and support revenue growth. Your work will directly influence how educators perceive brighthush, how prospects evaluate our solutions, and how we win new business.

Key Responsibilities

• Build and Scale the Advocate Program – Design a comprehensive framework that identifies, nurtures, and celebrates our top educator advocates. From initial outreach to ongoing engagement, create processes that ensure advocates feel valued and empowered.
• Activate Advocates Across Channels – Leverage case studies, testimonials, social media, webinars, and speaking opportunities to showcase advocate stories. Coordinate with Marketing to produce high‑quality content that resonates with prospects and peers.
• Drive Referral and Partner Programs – Develop structured referral incentives and partnership models that encourage advocates to bring new prospects into the brighthush ecosystem.
• Collaborate with Sales and Customer Success – Work closely with Sales to identify high‑potential prospects and with Customer Success to surface success stories that can be turned into proof points.
• Measure Impact and Iterate – Define KPIs (e.g., NPS, referral volume, content engagement) and use data to refine program tactics. Present insights to senior leadership to demonstrate ROI.
• Champion Thought Leadership – Position brighthush educators as thought leaders through speaking engagements, whitepapers, and industry panels. Coordinate logistics and messaging to maximize reach.
• Foster Community Culture – Create online forums, virtual meetups, and in‑person events that encourage peer learning, knowledge sharing, and a sense of belonging among advocates.
• Advocate for Customer Voice – Act as the primary liaison between educators and product teams, ensuring that advocate feedback informs roadmap decisions.
• Manage Budget and Resources – Allocate program budget efficiently, negotiate vendor contracts, and oversee external partners (e.g., event organizers, content creators).
• Lead Cross‑Functional Projects – Drive initiatives that span Marketing, Sales, Product, and Customer Success, ensuring alignment and timely execution.

Essential Qualifications

• 10+ years of experience in customer advocacy, community management, or partner marketing within the education technology or SaaS space.
• Proven track record of building and scaling community programs that deliver measurable business outcomes.
• Strong understanding of higher education ecosystems, including faculty roles, institutional decision‑making, and academic research.
• Exceptional communication skills—both written and verbal—across diverse audiences (faculty, administrators, students, and industry partners).
• Data‑driven mindset: ability to set metrics, analyze results, and iterate on program strategies.
• Experience managing cross‑functional teams and coordinating complex projects.
• Proficiency with community platforms (e.g., Slack, Discord, Facebook Groups), marketing automation tools, and CRM systems.
• Strong organizational skills and the ability to juggle multiple initiatives simultaneously.
• Passion for education and a genuine desire to help educators succeed.

Preferred Qualifications

• Background in higher education administration or teaching.
• Experience with AI or data analytics in an educational context.
• Knowledge of accreditation standards, faculty development programs, and academic publishing.
• Track record of securing speaking engagements at conferences, webinars, or industry events.
• Experience with influencer marketing and brand partnership strategies.
• Multilingual communication skills (English plus one additional language).

Skills & Competencies

• Strategic Thinking – Ability to envision long‑term community goals and map actionable steps to achieve them.
• Relationship Building – Talent for cultivating deep, trust‑based relationships with educators and institutional leaders.
• Storytelling – Craft compelling narratives that highlight educator successes and resonate with prospects.
• Project Management – Lead initiatives from concept to launch, ensuring deadlines, budgets, and quality standards are met.
• Analytical Acumen – Translate data into insights that inform program adjustments and demonstrate ROI.
• Collaboration – Work seamlessly with Marketing, Sales, Product, and Customer Success to align objectives.
• Adaptability – Thrive in a fast‑moving startup environment, pivoting strategies as market dynamics evolve.
• Empathy & Cultural Sensitivity – Understand diverse educator perspectives and create inclusive community experiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the platform we build. As the Strategic Customer Advocacy & Community Lead, you will:

• Lead a high‑visibility program that directly influences revenue and brand perception.
• Collaborate with senior leaders across the organization, gaining exposure to product strategy, sales enablement, and corporate marketing.
• Mentor junior community managers and content creators, shaping the next generation of advocacy talent.
• Participate in industry panels, conferences, and academic forums, expanding your professional network.
• Access continuous learning resources, including workshops on AI in education, community management best practices, and leadership development.

Work Environment & Culture at brighthush

We are a remote‑first, inclusive company that values curiosity, collaboration, and impact. Our culture is built on:

• Transparency – Open communication channels, regular all‑hands meetings, and a flat hierarchy that encourages idea sharing.
• Innovation – A sandbox mentality that allows experimentation with new community tools, content formats, and engagement tactics.
• Work‑Life Balance – Flexible schedules, unlimited vacation, and a focus on outcomes rather than hours.
• Diversity & Inclusion – Commitment to building a workforce that reflects the diverse student body we serve.
• Impact‑Driven Projects – Every initiative is tied to measurable outcomes that improve student learning and educator success.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior advocacy and community roles.
• Performance‑based bonuses tied to program KPIs and revenue impact.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Professional development stipend and access to industry conferences.
• Wellness resources, including mental health support and virtual fitness classes.

How to Apply

If you’re ready to lead a transformative community program, amplify educator voices, and drive revenue growth for a cutting‑edge AI learning platform, we’d love to hear from you. Submit your resume, a cover letter detailing your advocacy experience, and any relevant case studies or portfolio pieces that showcase your impact.

Join brighthush and help shape the future of higher education—one engaged educator at a time.