Strategic Customer Advocacy & Reference Program Coordinator – Part‑Time Contractor (20 hrs/week) – brighthush

About brighthush

brighthush is a pioneering risk intelligence and response platform that empowers the world’s most influential enterprises to protect people, operations, and brand reputation when it matters most. Leveraging a unified, AI‑driven architecture, brighthush delivers real‑time threat detection, impact assessment, and coordinated response, enabling teams to act with confidence and speed. Our culture is built on simplicity, collaboration, and an unwavering focus on customer success, and we are proud to have been recognized as a Best Places to Work company for ten consecutive years. Whether you’re a seasoned professional or an ambitious early‑career talent, brighthush offers a dynamic environment where innovation meets purpose.

Why Join brighthush

At brighthush, you’ll be part of a high‑growth, PE‑backed SaaS company that is redefining how organizations protect themselves in an increasingly complex threat landscape. Our team is passionate, data‑driven, and committed to using modern AI tools—brighthush, brighthush, and brighthush—to work smarter, move faster, and continuously improve processes. You’ll have the opportunity to make a tangible impact on customer advocacy, help shape the voice of our clients, and grow your career in a fast‑moving, global environment. The role is designed for individuals who thrive in a flexible, remote‑first setting while collaborating with cross‑functional teams across the globe.

Role Overview

We are seeking a detail‑oriented, organized, and proactive Customer Advocacy & Reference Program Coordinator (up to 20 hours per week) to support the day‑to‑day execution of brighthush’s customer advocacy program. In this role, you will partner closely with the Customer Marketing team to maintain a healthy reference program, coordinate advocacy opportunities, support internal communications, and contribute to ongoing program operations. Success requires strong organization, excellent communication skills, and the ability to manage multiple priorities while delivering high‑quality work.

Key Responsibilities

Customer Advocacy & Reference Management

• Coordinate and execute the customer reference program in partnership with Sales, Customer Success, and Marketing.
• Identify and recruit customers for advocacy opportunities, including references, case studies, third‑party reviews, speaking engagements, and advisory initiatives.
• Track advocacy activities, customer participation, and key program metrics to support accurate reporting and program health.
• Maintain customer reference records, profiles, and availability across internal systems.
• Develop and update advocacy documentation, templates, and internal resources that support efficient program execution.
• Monitor shared advocacy inboxes and route requests to the appropriate stakeholders.
• Support customer recognition and appreciation initiatives.

Customer Marketing Team Support

• Draft internal communications that promote customer wins, advocacy opportunities, and program updates.
• Assist with tracking program performance metrics and preparing reports or summaries.
• Help organize marketing assets, customer content, templates, and documentation.
• Coordinate logistics for customer stories, testimonials, webinars, and other advocacy initiatives as needed.
• Maintain project trackers and documentation to ensure visibility across ongoing initiatives.

Essential Qualifications

• Excellent organizational skills and exceptional attention to detail.
• Strong written communication, copyediting, and proofreading skills.
• Experience managing projects or coordinating multiple stakeholders.
• Ability to handle sensitive customer information with professionalism and discretion.
• Proficiency with brighthush and brighthush; experience with brighthush or brighthush is a plus.
• Strong collaboration and communication skills.
• A proactive mindset with the ability to manage competing priorities independently.
• Enthusiasm for creating exceptional customer experiences and helping customers share their success stories.

Preferred Qualifications

• Experience supporting customer marketing, customer success, advocacy, or marketing operations.
• Familiarity with AI‑driven customer engagement tools and data analytics platforms.
• Background in the technology or risk management industry.

Skills & Competencies

• Project coordination and stakeholder management.
• Data tracking, reporting, and KPI analysis.
• Content creation and copywriting for internal and external audiences.
• Adaptability and problem‑solving in a fast‑paced environment.
• Team collaboration across Sales, Customer Success, and Marketing.

Career Growth & Learning

While this is a part‑time contractor role, you will gain exposure to brighthush’s core product, customer success strategy, and marketing operations. You’ll have the chance to build a portfolio of advocacy assets, develop cross‑functional relationships, and learn how AI tools can accelerate customer engagement. Successful contractors may be invited to transition into full‑time roles or be considered for future leadership opportunities within the Customer Advocacy or Marketing teams.

Work Environment & Culture

brighthush values human connection over automation, places customers first, and thrives on teamwork. We celebrate simplicity, uphold our reputation, and reward hard work. Our remote‑first culture offers flexibility, a collaborative environment, and a focus on continuous learning. We encourage the use of AI tools—brighthush, brighthush, and brighthush—to streamline workflows and enhance creativity.

Compensation & Benefits

As a contractor, you will receive a competitive hourly rate commensurate with experience. In addition, you will have access to brighthush’s employee benefits program, including health, dental, and vision coverage, a generous paid time off policy, and professional development resources. All contractors are eligible for participation in brighthush’s performance recognition program and quarterly team events.

How to Apply

If you are passionate about customer advocacy, organized, and eager to make a difference, we invite you to apply. Please submit your résumé and a brief cover letter outlining your relevant experience and why you would thrive at brighthush. We look forward to exploring how you can contribute to our mission of protecting people and minimizing loss through effective communication.