Strategic Customer Insights & Satisfaction Intern – Data‑Driven Market Research, Feedback Analysis, and Decision‑Making Partner at brighthush
About brighthush
brighthush is a trailblazer in the global real‑estate ecosystem, redefining how communities live, work, and invest. With a diversified portfolio that spans property management, investment, development, and construction, brighthush harnesses cutting‑edge technology and a people‑centric philosophy to deliver exceptional value to residents, owners, and partners alike. Our mission is simple yet powerful: to create brighter, healthier, and more connected spaces for everyone.
We thrive on curiosity, collaboration, and continuous improvement. At brighthush, the best ideas come from listening—both to our customers and to the talented individuals who help shape our future. That’s why we’re excited to invite a motivated, data‑savvy intern to join our Customer Insights & Satisfaction team and play a pivotal role in driving customer‑centric decisions across the company.
Why Join brighthush?
- Impactful Work: Your insights will directly influence product enhancements, service delivery, and strategic initiatives that touch thousands of residents worldwide.
- Learning & Growth: Gain hands‑on experience with advanced analytics tools, customer journey mapping, and cross‑functional collaboration.
- Remote Flexibility: Work from anywhere in South Carolina, Florida, Texas, Arizona, or Georgia—no commute, no boundaries.
- Inclusive Culture: A diverse, supportive environment where every voice is heard and every contribution matters.
- Competitive Compensation: $52,000 per year, with performance‑based bonuses and a comprehensive benefits package.
- Generous Paid Time Off: Recharge with ample vacation days, sick leave, and personal days.
- Career Pathways: Proven track record of promoting from within—many of our senior leaders started as interns or entry‑level hires.
Role Overview
As a Customer Insights & Satisfaction Intern, you will be the analytical backbone of our customer experience initiatives. You will work closely with Resident Services, Marketing, Product, and Operations to transform raw data into actionable insights that shape the future of our platform. Your day‑to‑day tasks will include designing surveys, conducting interviews, tracking key performance indicators, visualizing data, and collaborating across teams to recommend improvements.
Key Responsibilities
- Collecting & Analyzing Feedback: Design and administer surveys, conduct interviews, and compile data from multiple channels (email, phone, in‑app, social media). Ensure data quality and integrity throughout the collection process.
- Tracking Key Performance Indicators (KPIs): Monitor metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) to gauge satisfaction trends and identify areas for improvement.
- Triaging Resident Concerns: Work closely with the Resident Services team to categorize, prioritize, and resolve issues, ensuring a seamless escalation path and timely resolution.
- Data Visualization & Reporting: Build dashboards in Excel and Power BI, create compelling presentations, and deliver actionable insights to stakeholders across the organization.
- Cross‑Functional Collaboration: Partner with Marketing, Product, and Operations to translate data into strategic recommendations that drive customer‑centric initiatives.
- Continuous Improvement: Identify gaps in data collection processes and propose enhancements to increase accuracy and efficiency, ensuring that our insights remain reliable and relevant.
- Stakeholder Engagement: Present findings to senior leaders, participate in strategy meetings, and help shape the direction of customer experience initiatives.
- Documentation & Knowledge Sharing: Maintain clear documentation of processes, methodologies, and best practices to support knowledge transfer and future projects.
Essential Qualifications
- Graduating between December 2028 and May 2029 (or recently graduated) in Marketing, Communications, Business, Project Management, or a related field.
- Strong quantitative and analytical mindset—proficiency in Excel (pivot tables, VLOOKUP, macros) is essential.
- Excellent written and verbal communication skills; ability to translate complex data into clear, concise narratives.
- Detail‑oriented with a passion for accuracy and data integrity.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook).
- Self‑motivated, proactive, and comfortable working independently in a remote setting.
- Basic understanding of customer experience frameworks (e.g., journey mapping, service blueprints) is a plus.
Preferred Qualifications
- Experience with data visualization tools such as Tableau, Power BI, or similar platforms.
- Familiarity with survey platforms (Qualtrics, SurveyMonkey, Google Forms).
- Knowledge of statistical analysis methods (regression, hypothesis testing).
- Previous internship or project experience in customer research, market analysis, or operations.
- Multilingual abilities—especially Spanish or French—can enhance resident engagement.
Skills & Competencies
- Analytical Thinking: Ability to dissect complex datasets and uncover actionable insights.
- Problem Solving: Creative approach to identifying root causes and recommending solutions.
- Communication: Clear articulation of findings to both technical and non‑technical audiences.
- Collaboration: Comfortable working across departments and building relationships with stakeholders.
- Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
- Time Management: Prioritize tasks effectively to meet deadlines in a remote setting.
Career Growth & Learning Opportunities
At brighthush, we view internships as stepping stones to full‑time careers. As an intern, you will:
- Participate in mentorship programs with senior analysts and product managers.
- Attend workshops on advanced analytics, customer experience design, and industry trends.
- Contribute to high‑visibility projects that influence company strategy.
- Receive regular performance feedback and a clear roadmap for progression.
- Potentially transition into a full‑time role in Customer Experience, Data Analytics, or Product Management.
Work Environment & Culture at brighthush
Our remote‑first culture empowers you to work from wherever you feel most productive. We provide:
- Virtual team‑building events and quarterly all‑hands meetings.
- Access to a digital collaboration hub (Slack, Teams, Confluence).
- Flexible work hours to accommodate different time zones and personal commitments.
- A culture of transparency, where ideas are welcomed and feedback is constructive.
- Commitment to diversity, equity, and inclusion—our workforce reflects the communities we serve.
Compensation & Benefits
We offer a competitive internship stipend of $52,000 per year, commensurate with industry standards for data‑driven roles. In addition to base pay, you will enjoy:
- Paid time off: 15 days of vacation, 5 sick days, and 5 personal days.
- Health, dental, and vision insurance (eligible after 90 days).
- 401(k) matching program (eligible after 6 months).
- Professional development stipend for courses, certifications, or conferences.
- Employee wellness program, including virtual fitness classes and mental health resources.
- Annual company retreat (virtual or in‑person) to celebrate achievements and build camaraderie.
How to Apply
Ready to turn data into decisions that shape the future of living? Submit your resume, a cover letter outlining your analytical projects, and a brief portfolio (if available) through the brighthush careers portal. We’re excited to learn how your unique perspective can help us elevate resident satisfaction to new heights.