Strategic Customer Insights & Satisfaction Intern – Data‑Driven Market Research, Feedback Analysis, and Decision‑Making Partner at brighthush
About brighthush
brighthush is a trailblazer in the global real‑estate ecosystem, redefining how communities live, work, and invest. With a diversified portfolio that spans property management, investment, development, and construction, brighthush harnesses cutting‑edge technology and a people‑centric philosophy to deliver exceptional value to residents, owners, and partners alike. Our mission is simple yet powerful: to create brighter, healthier, and more connected spaces for everyone.
We thrive on curiosity, collaboration, and continuous improvement. At brighthush, the best ideas come from listening—both to our customers and to the talented individuals who help shape our future. That’s why we’re excited to invite a motivated, data‑savvy intern to join our Customer Insights & Satisfaction team and play a pivotal role in driving customer‑centric decisions across the company.
Why Join brighthush?
- Impactful Work: Your insights will directly influence product enhancements, service delivery, and strategic initiatives that touch thousands of residents worldwide.
- Learning & Growth: Gain hands‑on experience with advanced analytics tools, customer journey mapping, and cross‑functional collaboration.
- Remote Flexibility: Work from anywhere in South Carolina, Florida, Texas, Arizona, or Georgia—no commute, no boundaries.
- Inclusive Culture: A diverse, supportive environment where every voice is heard and every contribution matters.
- Competitive Compensation: $52,000 per year, with performance‑based bonuses and a comprehensive benefits package.
- Generous Paid Time Off: Recharge with ample vacation days, sick leave, and personal days.
- Career Pathways: Proven track record of promoting from within—many of our senior leaders started as interns or entry‑level hires.
Role Overview
As a Customer Insights & Satisfaction Intern, you will be the analytical backbone of our customer experience initiatives. You will work closely with Resident Services, Marketing, Product, and Operations to transform raw data into actionable insights that shape the future of our platform. Your day‑to‑day tasks will include designing surveys, conducting interviews, tracking key performance indicators, visualizing data, and collaborating across teams to recommend improvements.
Key Responsibilities
- Collecting & Analyzing Feedback: Design and administer surveys, conduct interviews, and compile data from multiple channels (email, phone, in‑app, social media). Ensure data quality and integrity throughout the collection process.
- Tracking Key Performance Indicators (KPIs): Monitor metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) to gauge satisfaction trends and identify areas for improvement.
- Triaging Resident Concerns: Work closely with the Resident Services team to categorize, prioritize, and resolve issues, ensuring a seamless escalation path and timely resolution. Apply for this job