Strategic Customer Loyalty & Engagement Manager – Driving Adoption, Retention, and Growth for brighthush Vision Care (Remote US)

About brighthush and the Vision Care Revolution

At brighthush, we are redefining what it means to see the world. Our mission is to create smarter, less invasive, and highly personalized vision solutions that empower patients of all ages to protect, correct, and enhance their sight for life. By blending cutting‑edge biology with advanced technology, brighthush is at the forefront of the next generation of vision care—transforming the way eye health is managed, delivered, and experienced.

As a global leader in vision innovation, brighthush is committed to improving patient outcomes through a holistic ecosystem that includes products, services, and digital platforms. Our Vision team is a cross‑functional powerhouse of scientists, clinicians, marketers, and data analysts—all working together to solve the toughest eye‑care challenges. We believe that every patient deserves a personalized journey, and we are looking for a passionate, results‑driven Manager of Customer Loyalty & Engagement to help us make that vision a reality.

Why Join brighthush?

Impactful Work – Your initiatives will directly influence how patients interact with our products and services, leading to measurable improvements in adoption, satisfaction, and long‑term value.

Collaborative Culture – You will partner with Sales, Marketing, Customer Experience, Professional Education, Operations, Digital, and Commercial Excellence teams. Our cross‑functional environment encourages open dialogue, rapid iteration, and shared success.

Career Growth – brighthush invests heavily in professional development. You’ll have access to mentorship programs, leadership training, and the opportunity to lead high‑impact projects that shape the future of vision care.

Flexible Work Environment – This is a fully remote U.S. role, giving you the freedom to work from wherever you thrive while staying connected to a vibrant, global team.

Competitive Compensation & Benefits – We offer a comprehensive package that includes a competitive salary, performance bonuses, health and wellness benefits, generous paid time off, 401(k) matching, and parental leave. Our benefits are designed to support you and your family at every stage of life.

Key Responsibilities

As the Manager of Customer Loyalty & Engagement, you will be the linchpin that connects customers, field sales, and internal stakeholders to ensure a seamless, value‑driven experience. Your day‑to‑day activities will include:

• Customer Onboarding & Activation – Lead the design and execution of onboarding programs that introduce customers to our loyalty initiatives, ensuring they understand the value and how to engage.
• Account‑Specific Engagement Plans – Develop tailored engagement strategies for key accounts, leveraging data insights to drive activation, usage, and retention.
• Field Partnership & Sales Enablement – Act as the primary liaison between customers and the field sales organization, providing training, tools, and best practices that accelerate adoption.
• Program Management & Optimization – Own the end‑to‑end lifecycle of loyalty programs, from concept through launch to continuous improvement, using metrics to measure success and identify growth opportunities.
• Commercial Growth & Account Development – Collaborate with commercial teams to uncover upsell and cross‑sell opportunities within existing accounts, driving revenue and deepening customer relationships.
• Customer Insights & Analytics – Collect, analyze, and translate customer feedback, usage data, and market intelligence into actionable recommendations for product, marketing, and sales teams.
• Cross‑Functional Leadership – Lead cross‑functional initiatives that streamline onboarding, enhance the customer journey, and ensure compliance with internal policies and regulatory requirements.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum 6 years of experience in customer engagement, loyalty, account management, or sales enablement within a commercial environment.
• Proven track record of building strong relationships with customers and internal stakeholders, influencing outcomes, and driving measurable business results.
• Exceptional project management skills—capable of juggling multiple initiatives, timelines, and cross‑functional teams.
• Excellent communication, presentation, and facilitation abilities, with a knack for translating complex data into clear, actionable insights.
• Willingness to travel up to 30% of the time to meet with customers, partners, and field teams.

Preferred Experience & Skills

• Background in ophthalmology, medical devices, healthcare, or pharmaceutical industries.
• Experience designing and launching customer loyalty or retention programs.
• Strong analytical mindset with proficiency in data analysis tools (Excel, Tableau, Power BI, etc.).
• Hands‑on experience working closely with field sales organizations to drive adoption and revenue.
• Knowledge of digital engagement platforms and customer experience frameworks.

What You’ll Bring to the Table

Strategic Vision – You see the big picture and translate it into actionable plans that align with brighthush’s business objectives.

Customer‑Centric Mindset – You prioritize the patient and customer experience, ensuring every touchpoint adds value and fosters loyalty.

Data‑Driven Decision Making – You leverage metrics and insights to guide program enhancements, optimize performance, and demonstrate ROI.

Collaborative Leadership – You thrive in a cross‑functional environment, building consensus and driving initiatives forward with diverse teams.

Adaptability & Resilience – You navigate ambiguity, pivot when necessary, and maintain focus on delivering results in a fast‑paced industry.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders across the organization.
• Leadership training workshops focused on strategic thinking, stakeholder management, and data analytics.
• Opportunities to lead cross‑functional projects that influence product strategy, go‑to‑market plans, and customer experience initiatives.
• Continuous learning resources, including industry conferences, webinars, and internal knowledge bases.

Work Environment & Culture

Inclusive & Collaborative – brighthush values diversity, equity, and inclusion. We foster a culture where every voice is heard and every idea is considered.

Innovation‑Driven – We encourage experimentation, celebrate failures as learning opportunities, and reward creative problem‑solving.

Work‑Life Balance – With a fully remote setup, you can design a work schedule that aligns with your personal and professional goals.

Community & Impact – Beyond business, brighthush is committed to giving back through community outreach, patient advocacy, and sustainability initiatives.

Compensation & Benefits

Base Salary – Competitive range of $102,000 to $177,100 per year, commensurate with experience and performance.

Performance Bonuses – Earn additional incentives tied to program success, customer satisfaction, and revenue impact.

Health & Wellness – Comprehensive medical, dental, and vision plans, along with wellness programs and mental health resources.

Retirement & Savings – 401(k) plan with company matching, plus access to a pension plan for eligible employees.

Paid Time Off – Generous vacation, sick leave, holidays, and floating days to recharge and spend time with loved ones.

Parental & Family Leave – Extended parental leave, caregiver leave, and flexible work arrangements to support family life.

Additional Perks – Employee assistance programs, professional development stipends, volunteer time off, and access to cutting‑edge digital tools.

How to Apply

If you are ready to lead the next wave of customer loyalty and engagement at brighthush, we invite you to submit your application. Join us in shaping the future of vision care and making a lasting impact on patients worldwide.

Apply Today –