Strategic Customer Services Controller – Financial Planning & Analysis Leadership for North America Aviation Services

About brighthush

brighthush is a global leader in aerospace innovation, delivering cutting‑edge aircraft, services, and digital solutions to customers around the world. With a heritage of engineering excellence and a forward‑thinking mindset, brighthush empowers its teams to shape the future of flight while championing sustainability, safety, and operational brilliance. Our North America Services division supports airlines, cargo operators, and defense customers with a portfolio of maintenance, repair, overhaul, and digital services that keep fleets flying efficiently and reliably.

Role Overview – Customer Services Controller

We are seeking a highly analytical and business‑savvy Customer Services Controller to join the Finance organization of brighthush’s North America Services business. Based in Herndon, VA, you will own the financial stewardship of our services portfolio, driving forecasting, performance analysis, and strategic insight that enable senior leaders to make data‑driven decisions. This role sits at the intersection of finance, operations, and strategy, offering a unique platform to influence the profitability and growth trajectory of a world‑class aviation services organization.

Key Responsibilities

• Collect, consolidate, and validate financial data for the Services business across the Americas region, ensuring accuracy and timeliness for reporting cycles.
• Design and maintain a robust quarterly and rolling forecast process that aligns with the Annual Operating Plan (AOP) and reflects market dynamics, contract renewals, and cost‑to‑serve considerations.
• Partner with business unit leaders to verify that all expenditures are consistent with the AOP, supporting strategic initiatives while safeguarding cost discipline.
• Produce in‑depth financial analysis for the North America Services segment, highlighting trends, variances, and opportunities for margin improvement.
• Lead the preparation and delivery of Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs), providing clear variance analysis, root‑cause investigations, and a compelling narrative that translates numbers into actionable business insight.
• Own the full‑cycle Financial Planning & Analysis (FP&A) function for the Services division, from initial budget formulation through to ongoing performance monitoring and corrective actions.
• Translate complex financial models into concise recommendations for senior management, influencing decisions on pricing, investment, and resource allocation.
• Collaborate with cross‑functional stakeholders—including Operations, Sales, Supply Chain, and Legal—to gather inputs, resolve data gaps, and ensure alignment on financial assumptions.
• Drive continuous improvement initiatives, leveraging automation, KPI development, and best‑in‑class reporting tools to enhance efficiency and insight depth.
• Support ad‑hoc projects, such as cost‑to‑serve analyses, profitability modeling, and strategic scenario planning, delivering structured, business‑oriented solutions.
• Travel up to 30% domestically and internationally to attend business meetings, conferences, and on‑site reviews, fostering strong relationships with global partners.

Essential Qualifications

• Bachelor’s degree in Business Administration, Finance, Commerce, Accounting, or a closely related field.
• Minimum of 3 years of professional experience in a finance role that required extensive cross‑functional stakeholder management.
• Demonstrated ability to work with international and multi‑functional teams within a large, complex, and highly regulated industry—preferably aviation or aerospace.
• Hands‑on experience applying Project, Program, and Portfolio Management principles to finance‑focused initiatives.
• Proven track record of leading continuous‑improvement efforts, cost‑analysis projects, and performance‑management programs, including KPI design and reporting.
• Strong analytical mindset with the capacity to synthesize large data sets, identify root causes, and present findings in a clear, business‑focused manner.
• Excellent written and verbal communication skills, capable of influencing senior leaders and delivering compelling presentations.
• Proficiency with financial planning software (e.g., Hyperion, Anaplan, Adaptive Insights) and advanced Excel modeling.
• Willingness and ability to travel up to 30% of the time for business engagements.

Preferred Qualifications

• Advanced degree (MBA, Master’s in Finance) or professional certification such as CPA, CMA, or CFA.
• Experience within the aviation services sector, specifically in maintenance, repair, overhaul (MRO), or digital services.
• Familiarity with ERP systems such as SAP or Oracle Financials.
• Exposure to data‑visualization tools like Power BI, Tableau, or Qlik.
• Demonstrated ability to lead large‑scale transformation projects that deliver measurable cost savings and process efficiencies.

Skills & Competencies Required for Success

• Analytical Rigor: Ability to dive deep into financial statements, variance drivers, and operational metrics.
• Strategic Thinking: Translate financial insight into strategic recommendations that align with corporate goals.
• Stakeholder Management: Build trusted relationships across functions, cultures, and geographies.
• Communication Excellence: Craft clear, concise, and persuasive narratives for both technical and non‑technical audiences.
• Project Leadership: Manage timelines, resources, and deliverables for finance‑centric projects.
• Continuous Improvement Mindset: Seek out automation opportunities and process enhancements.
• Ethical Integrity: Uphold the highest standards of compliance, confidentiality, and corporate responsibility.
• Adaptability: Thrive in a fast‑changing environment, balancing short‑term demands with long‑term strategic objectives.

Career Growth & Learning Opportunities

At brighthush, the journey is as important as the destination. As a Customer Services Controller, you will be positioned to:

• Gain exposure to senior leadership across finance, operations, and commercial functions.
• Participate in global finance forums, cross‑regional projects, and industry conferences.
• Access a robust learning ecosystem that includes tuition reimbursement, professional certification support, and internal mentorship programs.
• Progress toward senior finance roles such as Finance Manager, Director of FP&A, or Business Unit Controller within the broader brighthush organization.
• Contribute to transformational initiatives that shape the future of aviation services, including digital analytics platforms and sustainability‑focused cost models.

Work Environment & Culture at brighthush

brighthush fosters an inclusive, collaborative, and high‑performance culture where every voice matters. Our North America Services team operates in a hybrid model, offering flexibility to work remotely while maintaining strong in‑person connections at our Herndon, VA hub. We celebrate diversity, champion work‑life balance, and encourage innovative thinking. Employees enjoy:

• Open‑door communication with senior leaders and a transparent decision‑making process.
• Employee resource groups that support community building across gender, ethnicity, veterans, and LGBTQ+ identities.
• Regular town‑hall meetings, hackathons, and idea‑sharing sessions that empower every team member to contribute.
• State‑of‑the‑art collaboration tools, modern workspaces, and a commitment to health and safety.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $155,455 per year, commensurate with experience and market benchmarks.
• Annual performance‑based bonus tied to individual, team, and company results.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plan with company matching contributions.
• Generous paid time off, holidays, and flexible work arrangements.
• Professional development budget, tuition assistance, and certification reimbursement.
• Employee assistance programs, wellness initiatives, and on‑site fitness facilities.
• Travel allowances and expense reimbursement for business‑related trips.

Commitment to Equality & Inclusion

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an environment where every employee feels respected, valued, and empowered to bring their whole self to work. Reasonable accommodations are available for candidates with disabilities; please contact us at [email protected] for assistance.

How to Apply

If you are ready to leverage your financial expertise, drive strategic impact, and grow within a world‑renowned aerospace organization, we invite you to submit your application today. Click the link below, attach your resume, and follow the prompts to complete your profile.

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Join brighthush – Where Your Insight Shapes the Skies

At brighthush, your analytical talent will directly influence the success of our customers and the safety of the global aviation ecosystem. Become part of a team that values curiosity, integrity, and continuous improvement. We look forward to welcoming a passionate, results‑driven professional who is eager to make a lasting impact.