Strategic Customer Success Manager – AI‑Powered Supply Chain Transformation & Supplier Operations Excellence – Champion AI‑Driven Customer Success at brighthush

About brighthush

At brighthush, we’re redefining the future of global supplier operations. In an era where supply chains are becoming increasingly complex, fragmented, and data‑heavy, our AI‑first platform replaces legacy spreadsheets, endless email threads, and manual handoffs with intelligent, context‑aware agents that live inside the day‑to‑day workflows of sourcing, compliance, and operations teams. By embedding these agents into every critical touchpoint—audit reviews, corrective actions, supplier portals, and scorecards—we help brands turn chaotic data into actionable insights that accelerate decision‑making, reduce risk, and deliver measurable business value.

Trusted by leading consumer brands that manage thousands of factories and the most intricate supply chains worldwide, brighthush is rapidly scaling to become the operating layer that powers every global supplier interaction. From responsible sourcing to end‑to‑end logistics, we’re building a seamless, AI‑first experience that grows with the complexity of modern supply chains.

The Opportunity

We’re looking for a visionary Strategic Customer Success Manager who will own high‑value customer relationships and guide our clients through the deployment of AI‑enhanced supply chain workflows. This is not a conventional “check‑in and renewal” role. Instead, you will act as a partner, operator, product thinker, and solutions strategist—sitting with customers to dissect messy processes, identify AI opportunities, and collaborate with our engineering and product teams to bring those solutions to life.

Key Responsibilities

• Own the customer journey from onboarding through adoption, expansion, and renewal, ensuring a seamless experience at every stage.
• Lead AI workflow deployments across responsible sourcing and broader supplier operations, translating customer needs into actionable product enhancements.
• Map customer workflows—SOPs, spreadsheets, handoffs, dashboards, and communication patterns—to uncover pain points and high‑ROI opportunities.
• Identify AI value propositions that reduce manual work, improve speed, increase visibility, and enable teams to do more with less.
• Translate requirements into clear product, workflow, and implementation specifications for our engineering and product teams.
• Partner with cross‑functional teams—engineering, product, marketing, and sales—to shape deployments and continuously improve the platform.
• Drive adoption across all customer stakeholders, from operators and program managers to executives and cross‑functional teams.
• Build repeatable playbooks for onboarding, workflow discovery, rollout, value tracking, and expansion.
• Analyze customer data and usage patterns to provide actionable recommendations and measure impact.
• Educate customers on realistic AI capabilities within their supply chain operations and help them set achievable goals.
• Identify expansion opportunities by understanding broader operational challenges and aligning them with brighthush’s roadmap.
• Shape brighthush’s customer success strategy as we scale, influencing processes, tools, and culture.

Essential Qualifications

• 3–7 years of experience in customer success, consulting, implementation, solutions, product, or operations roles.
• Proven track record working with technical or enterprise software products.
• Strong passion for AI and its transformative impact on business operations.
• Expertise in mapping workflows, diagnosing problems, and defining success metrics.
• Ability to communicate effectively with both operators and executives.
• Excellent program management instincts and a strong follow‑through mindset.
• Data fluency: comfortable interpreting dashboards, spotting patterns, and translating findings into recommendations.
• High ownership and the confidence to operate without perfect structure.
• Clear written and verbal communication skills.
• Curiosity about supply chains, sourcing, manufacturing, compliance, logistics, procurement, or supplier operations.

Preferred Qualifications (Bonus Points)

• Experience in supply chain, sourcing, procurement, logistics, manufacturing, ESG, responsible sourcing, or compliance.
• Background in an early‑stage startup environment.
• Experience in solutions engineering, implementation, or forward‑deployed customer work.
• Comfort with technical concepts such as APIs, data models, workflows, integrations, or AI agents.
• Experience working with global teams across the U.S., Europe, and Asia.
• Experience selling, deploying, or supporting AI‑native products.

Skills & Competencies

• Strategic thinking and the ability to see the big picture while managing granular details.
• Strong analytical and problem‑solving skills, with a data‑driven mindset.
• Excellent stakeholder management and influence skills.
• Adaptability and resilience in a fast‑moving, ambiguous environment.
• Proficiency in using customer success platforms, CRM tools, and analytics dashboards.
• Comfort with remote collaboration and cross‑time‑zone communication.

Career Growth & Learning Opportunities

At brighthush, you’ll start with full ownership of customer relationships and a direct line to founders, product, and strategy teams. Over time, you can evolve into roles such as Customer Success Director, Solutions Lead, Implementation Lead, or even go‑to‑market leadership. We invest heavily in learning and development, offering a generous budget for courses, certifications, conferences, and hands‑on experimentation with the latest AI tools.

Work Environment & Culture

brighthush thrives on high trust, high ownership, and a culture that values sustainable work practices. We’re a distributed team that operates with a focus on results rather than hours. Our remote‑first approach means you can work from anywhere, but we do require meaningful overlap with U.S. Eastern Time to support our global customer base. We celebrate curiosity, agency, and a relentless drive to eliminate inefficiencies. If you love diving into messy processes, asking the right questions, and building solutions that scale, you’ll fit right in.

Compensation & Perks

• Competitive base salary with performance‑based bonuses.
• Equity package that aligns your success with the company’s growth.
• High‑trust, high‑ownership work environment with flexible remote work.
• Learning and development budget to support your professional growth.
• Generous AI and tooling budget for experimentation and productivity.
• Personal spend card for software, education, or tools that help you work better.
• Health, dental, and vision insurance, along with a 401(k) match.
• Paid time off, parental leave, and a focus on work‑life balance.

How to Apply

Ready to join a team that’s building the future of supplier operations? Click the link below to apply and become a key driver of AI transformation at brighthush.

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Closing

At brighthush, we’re not just building software—we’re creating a new operating layer for global supply chains. If you’re energized by the intersection of AI, enterprise software, and complex operational environments, and you thrive on turning messy processes into measurable value, we want to hear from you. Join us and help shape the next generation of supplier operations.