Strategic Customer Success Manager – Automotive SaaS & AI‑Driven Vehicle Inspection Solutions at brighthush

About brighthush

brighthush is a trailblazer in the automotive technology space, redefining how vehicles are inspected, maintained, and delivered worldwide. Since our founding in 2016, we have built the industry’s first fully automated suite of vehicle inspection systems, powered by cutting‑edge AI, computer vision, and machine learning. Our solutions are deployed across manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more, helping our partners achieve unprecedented levels of safety, reliability, and operational efficiency.

With a global team of over 250 passionate professionals, brighthush is committed to fostering a culture of diversity, collaboration, and continuous improvement. We partner with leading automotive and logistics organizations—now and in the future—to bring transformative technology to the front lines of vehicle inspection and fleet management.

Why Join brighthush?

• Impactful Innovation – Work on AI‑driven solutions that set new industry standards for vehicle safety and reliability.
• Global Reach – Your work will influence operations across North America, Europe, and Asia, touching thousands of vehicles and millions of customers.
• Career Momentum – As brighthush scales, you’ll have clear pathways to senior leadership roles, product ownership, and cross‑functional projects.
• Inclusive Culture – We celebrate diverse perspectives, encourage open dialogue, and reward teamwork and creativity.
• Competitive Compensation & Benefits – We offer a comprehensive package that includes base salary, performance bonuses, health coverage, retirement plans, and generous paid time off.

Role Overview

As a Strategic Customer Success Manager at brighthush, you will be the trusted advisor for our automotive SaaS customers. You’ll partner with dealership leaders, service managers, and frontline teams to unlock the full value of our inspection platform, ensuring they achieve measurable ROI, operational excellence, and long‑term success.

Key Responsibilities

• Customer Onboarding & Training – Design and deliver customized training programs that help customers integrate our platform into their existing workflows.
• Relationship Building – Cultivate deep, trust‑based relationships with key stakeholders, becoming the go‑to resource for all platform‑related inquiries.
• Proactively identify business goals, pain points, and opportunities for additional value, positioning brighthush as a strategic partner.
• Analyze account metrics (usage, adoption, performance) and translate insights into actionable recommendations that drive customer success.
• Manage multiple accounts simultaneously, ensuring consistent delivery of service excellence and timely resolution of issues.
• Lead cross‑functional initiatives with Sales, Product, and Engineering to influence product roadmap and feature enhancements based on customer feedback.
• Identify and pursue opportunities to expand the customer footprint, upsell complementary solutions, and deepen engagement.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related role within automotive SaaS.
• Hands‑on dealership experience – At least 3 years working directly in dealership operations, understanding both fixed and variable processes.
• Proven track record of managing multiple accounts and projects while maintaining high customer satisfaction.
• Exceptional communication and interpersonal skills that enable you to build rapport from the first conversation through the entire customer lifecycle.
• Thrives in a fast‑paced, evolving environment with the ability to adapt quickly to new priorities.
• Strong organization, prioritization, and attention to detail – you can juggle competing demands without compromising quality.
• Commercial acumen – you understand how to translate technology benefits into tangible business outcomes.
• Technical mindset with familiarity in software, dashboards, analytics, and CRM platforms.
• Deep appreciation for the automotive industry – knowledge of dealership operations, fleet management, and Apply for this job