Strategic Customer Success Manager – Enterprise Learning & Workforce Development – Remote (Eastern Time Zone)

About brighthush

At brighthush, we believe that skills are the engine of progress. Our mission is to empower every organization and every learner to turn constant change into continuous growth. By unifying learning, real‑time skills intelligence, and workforce insights, brighthush helps enterprises build their Skillforce™—humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, we enable organizations to close critical skill gaps and accelerate transformation. Trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, brighthush supports a global community of more than 105 million learners.

Role Overview

We are seeking an experienced Customer Success Manager to join our dynamic team. In this role, you will own the post‑sale customer and value strategy across a portfolio of enterprise customers in the Eastern region. You will engage stakeholders at all levels—including executive leaders—to understand their business, workforce, talent, and skills priorities. As a trusted advisor, you will help customers translate workforce challenges into effective learning and skills strategies, ensuring they realize maximum value from their brighthush solutions.

Why brighthush?

• Innovative AI‑native platform that blends learning, skills intelligence, and workforce analytics.
• Global impact: 105 million learners, 60% of Fortune 1000 customers.
• Remote‑first culture with flexible work arrangements.
• Commitment to continuous learning—both for our customers and our team.
• Inclusive, collaborative environment that values diverse perspectives.

Key Responsibilities

• Build Trusted Relationships – Develop and nurture strategic partnerships with senior and executive stakeholders across client organizations.
• Strategic Business Discussions – Conduct business‑focused conversations to uncover priorities, challenges, and desired outcomes.
• Value Demonstration – Establish measurable success criteria and showcase the business value and impact of brighthush solutions.
• Strategic Reviews – Lead quarterly business reviews focused on outcomes, skills strategy, value, future priorities, risks, and opportunities.
• Learning & Skills Strategy – Guide customers in advancing their learning and skills roadmaps, ensuring alignment with organizational goals.
• Account Collaboration – Partner closely with Account Executives to develop account strategies, identify whitespace, support expansion, and strengthen renewal readiness.
• Risk Management – Proactively identify customer health risks, develop mitigation plans, and execute save strategies.
• Ecosystem Insight – Understand the broader learning and talent technology ecosystem of each customer.
• Internal Coordination – Orchestrate cross‑functional brighthush resources to address customer priorities, opportunities, and challenges.

Essential Qualifications

• 5+ years of experience in Customer Success, Strategic Account Management, Consulting, Professional Services, or a related customer‑facing role.
• Bachelor’s degree in business, education, talent management, or a related field, or equivalent professional experience.
• Proven ability to manage and grow relationships with complex, enterprise‑level customers.
• Strong business acumen with the capacity to translate customer strategy into workforce and skills initiatives.
• Experience building relationships with senior executives and C‑suite stakeholders.
• Comfortable navigating between strategic conversations and operational execution.
• Exceptional discovery and consultative skills to uncover business challenges, priorities, and opportunities.
• Analytical mindset: ability to interpret customer and platform data, derive insights, and translate them into actionable recommendations.
• Strong presentation and storytelling capabilities—communicating complex ideas clearly and credibly to executive audiences.
• Experience developing strategic account plans, success plans, business cases, or value realization strategies.
• Track record of identifying customer risk and crafting proactive mitigation strategies.
• Excellent project management and organizational skills, managing multiple strategic customer relationships simultaneously.

Preferred Qualifications

• Background in the learning, talent, HR technology, SaaS, or digital learning industry.
• Familiarity with enterprise learning and talent ecosystems such as Workday, Cornerstone, SAP SuccessFactors, Degreed, or similar platforms.
• Experience using Salesforce, ChurnZero, or similar CRM/Customer Success platforms.
• Advanced PowerPoint and Excel skills—creating compelling executive presentations and analyzing customer data.
• Experience managing enterprise or complex strategic accounts.

Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Influence & Negotiation
• Project & Program Management
• Cross‑Functional Collaboration
• Adaptability & Resilience
• Continuous Learning & Self‑Development

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a culture of continuous learning. You will have access to:

• Structured onboarding and mentorship programs.
• Regular training on the latest in AI, learning technologies, and industry best practices.
• Opportunities to lead cross‑functional initiatives and high‑impact projects.
• Clear career pathways—from Customer Success Manager to Senior Manager, Director, and VP roles.
• Participation in industry conferences, webinars, and thought‑leadership forums.

Work Environment & Culture

brighthush thrives on collaboration, innovation, and inclusivity. Our remote‑first model means you can work from anywhere in the Eastern Time Zone while staying connected through:

• Weekly virtual team huddles and cross‑functional syncs.
• Digital collaboration tools (Slack, Teams, Miro).
• Annual in‑person retreats and team‑building events.
• Open‑door leadership and transparent communication.
• Commitment to work‑life balance and mental well‑being.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary – $80,000–$90,000 annually.
• On‑Target Earnings (OTE) – $100,000–$110,000 annually (including commissions).
• Health, dental, and vision insurance.
• Generous paid time off (vacation, sick leave, holidays).
• 401(k) plan with company match.
• Professional development stipend.
• Flexible work hours and remote work options.
• Employee wellness programs and resources.

How to Apply

If you are passionate about helping organizations unlock the full potential of their workforce through innovative learning solutions, we would love to hear from you. Submit your application through our careers portal:

Apply to brighthush

Closing

Join brighthush and become part of a forward‑thinking team that is redefining how organizations learn and grow. Your expertise will directly influence the success of our enterprise customers, driving measurable business outcomes and fostering a culture of continuous improvement. If you thrive in a fast‑paced, customer‑centric environment and are ready to make a tangible impact, we encourage you to apply today.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.