Strategic Customer Success Manager – Expert in Client Onboarding, Relationship Management, and Talent Solutions Excellence for a Forward‑Thinking Hiring Platform

Welcome to brighthush – Where Talent Meets Opportunity

At brighthush, we’re rewriting the rules of recruitment. By flipping the traditional hiring model, we empower job seekers across the United States to take control of their career journeys. Our platform connects ambitious professionals with top employers who are eager to find the right fit, creating a seamless, transparent, and highly personalized experience for both candidates and companies. As the world of work evolves, brighthush stands at the forefront of the reverse‑recruiting revolution, and we’re looking for a visionary Strategic Customer Success Manager to help shape the future of hiring.

Why brighthush is the Place to Grow Your Career

• Impactful Work: Every interaction you have directly influences the success of our clients and the career trajectories of thousands of job seekers.
• Innovative Culture: We thrive on creativity, data‑driven decision making, and a collaborative spirit that encourages you to bring fresh ideas to the table.
• Professional Growth: With a clear career ladder and access to industry conferences, workshops, and internal training, you can accelerate your career trajectory.
• Flexible Work Environment: As a freelance/contractor role, you have the freedom to design a schedule that aligns with your personal and professional goals.
• Competitive Compensation: Earn between $8–$12 USD per hour, with the potential for higher rates as you build a strong client portfolio.

Key Responsibilities – Your Day‑to‑Day Impact

As the primary point of contact for our clients, you will ensure a smooth, engaging, and results‑driven experience. Your responsibilities will include:

• Client Onboarding: Guide new clients through the entire onboarding journey—from initial discovery calls to setting up their dashboards, defining success metrics, and aligning expectations with our internal teams.
• Weekly Progress Reporting: Deliver structured, data‑rich progress reports that highlight key performance indicators, milestones achieved, and upcoming deliverables.
• Expectation Management: Proactively communicate timelines, deliverables, and any potential roadblocks, ensuring clients have a clear understanding of what to expect at each stage.
• Issue Resolution: Act as the first line of defense for client concerns, troubleshooting problems, and escalating to the appropriate internal stakeholders when necessary.
• Team Coordination: Collaborate closely with brighthush coaches, operations, and product teams to ensure seamless execution of client plans and to keep everyone aligned on priorities.
• CRM & Data Management: Maintain accurate, up‑to‑date client records in our CRM system, ensuring that all interactions, notes, and action items are captured for future reference.
• Feedback Loop: Gather client feedback, identify trends, and work with product and service teams to refine processes and improve the overall client experience.
• Upsell & Renewal Support: Identify opportunities for upselling additional services or renewing contracts, working closely with the sales team to secure long‑term partnerships.

Essential Qualifications – What We’re Looking For

• 2–4+ years of experience in customer success, account management, client support, or recruiting coordination.
• Exceptional written and verbal communication skills in English, with the ability to convey complex ideas clearly and concisely.
• Strong organizational and time‑management abilities, capable of juggling multiple client accounts simultaneously.
• Proficiency with CRM platforms (e.g., brighthush, brighthush, or similar) and project management tools (e.g., brighthush, brighthush, brighthush).
• Demonstrated problem‑solving skills, with a track record of turning challenges into opportunities for improvement.
• Experience in the talent‑solutions or recruiting industry is highly desirable but not mandatory.

Preferred Qualifications – The Extra Edge

• Background in reverse recruiting or a deep understanding of the modern hiring landscape.
• Experience working with data analytics tools to generate actionable insights for clients.
• Familiarity with performance metrics such as time‑to‑fill, candidate quality scores, and client satisfaction indices.
• Previous experience in a freelance or contractor capacity, managing your own workload and client relationships.
• Multilingual capabilities, especially in Spanish or other widely spoken languages in the U.S., to broaden client outreach.

Core Skills & Competencies – What Makes You Successful

• Client‑Centric Mindset: A genuine passion for helping clients succeed and a proactive approach to anticipating their needs.
• Communication Excellence: Ability to listen actively, ask insightful questions, and articulate solutions in a compelling manner.
• Analytical Thinking: Comfortable working with data, interpreting trends, and translating numbers into actionable recommendations.
• Collaboration & Teamwork: Skilled at building strong relationships across cross‑functional teams to achieve shared goals.
• Adaptability: Thrive in a dynamic environment where priorities can shift quickly and new challenges arise daily.
• Project Management: Strong planning, execution, and follow‑up skills to keep projects on track and deliver on commitments.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Manager, you will have the opportunity to:

• Progress into senior CSM roles or transition into Account Executive, Sales, or Product Management positions.
• Lead internal initiatives such as process improvement projects, client education programs, or new service launches.
• Participate in industry conferences, webinars, and workshops to stay ahead of recruiting trends and best practices.
• Access a curated library of learning resources, including courses on customer success, data analytics, and leadership.
• Mentor junior team members and share your expertise to help shape the next generation of brighthush talent.

Work Environment & Company Culture – Where You Belong

brighthush fosters a culture that values transparency, innovation, and work‑life balance. Even as a freelance role, you will be integrated into our community through:

• Regular virtual team huddles and cross‑departmental syncs.
• Access to a shared knowledge base and internal communication channels.
• Opportunities to contribute to company‑wide initiatives, such as diversity & inclusion programs and community outreach.
• Recognition programs that celebrate individual and team achievements.

Compensation, Hours, and Benefits – What You’ll Receive

• Hourly Rate: $8–$12 USD per hour, commensurate with experience and client portfolio.
• Work Hours: Flexible, with hours varying based on client load and project demands.
• Contract Status: Freelance / contractor role, offering autonomy and the freedom to design your schedule.
• Benefits: While this is a contractor position, we provide access to professional development resources, industry certifications, and a supportive community of peers.

How to Apply – Join the Revolution

If you are a proactive, client‑focused professional who thrives in a fast‑paced environment and is eager to make a tangible impact in the talent‑solutions space, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you are the ideal fit for the Customer Success Manager role at brighthush.

Ready to join a team that is reshaping the future of hiring? Click the link below to apply and start your journey with brighthush today.