Strategic Customer Success Manager – Global MarTech & AdTech Enterprise Partnerships, US – Remote

About brighthush and the Future of Customer Growth

At brighthush, we’re redefining how brands connect with their audiences by turning every digital touchpoint into a measurable, high‑impact experience. Our AI‑enhanced linking and attribution platform empowers marketers to see the full journey from click to conversion, delivering insights that drive ROI, eliminate wasted spend, and break down siloed data. Trusted by leading brands worldwide, brighthush is on a mission to make growth measurable for every team, from small startups to global enterprises.

We’re not just a technology company – we’re a community of fast‑moving, outcome‑driven professionals who thrive on complexity, ownership, and collaboration. Our culture is built on humility, accountability, and a relentless focus on delivering real business value. If you’re passionate about shaping the future of customer growth, love rapid learning, and want to make a tangible impact, brighthush is the place for you.

Role Overview

As a Strategic Customer Success Manager on our Customer Experience team, you will be the trusted advisor for our most significant, globally distributed customers—large, complex organizations with multi‑region ecosystems. You’ll own the entire customer lifecycle, from onboarding to expansion, ensuring that each account achieves measurable success and long‑term partnership with brighthush.

Key Responsibilities

• Account Ownership: Lead a hyper‑focused portfolio of global, strategic accounts, treating each as a tailored program with its own success plan, governance cadence, and value map.
• Trusted Advisor: Embed yourself across decentralized buying centers and multiple business units, building multi‑threaded relationships up to VP and C‑level stakeholders.
• Global Virtual Team Lead: Act as the “quarterback” for a cross‑functional account team—Account Management, Solutions/Professional Services, Support, Product, and Engineering—ensuring a unified strategy across all regions.
• AI‑Powered Program Design: Identify high‑impact AI use cases, develop repeatable playbooks, and enable customers to adopt AI across their teams and processes.
• Adoption & Consumption Growth: Connect brighthush capabilities to each customer’s macro business strategy, quantifying impact across business units and regions.
• Expansion & Upsell: Own retention‑focused (Defend/Maintain) and growth (Grow) motions, partnering with Account Management to drive net‑new revenue.
• Strategic Success Planning: Lead QBRs, EBRs, and regional success plans, securing clear next steps on support tickets and feature requests.
• Build‑vs‑Buy & Consolidation: Guide high‑stakes conversations that reshape how customers evaluate internal engineering versus partnering with brighthush.
• Governance & Commercial Management: Navigate custom MSAs, multi‑BU/region renewals, procurement processes, and build governance frameworks that keep sprawling accounts aligned.
• Executive Presentations & ROI Articulation: Build compelling demos, executive decks, and business value documents that reinforce renewal and growth.
• Customer Communications & Issue Resolution: Serve as the vital link between customers and brighthush, proactively setting expectations, surfacing gaps, and leading technical issue resolution with specialist teams.

Essential Qualifications

• 6+ years of Customer Success or strategic Account Management experience, with a proven track record of retaining and growing global flagship accounts (e.g., $1M+ ARR).
• 2+ years in the MarTech/AdTech space, preferably with large, global, or strategic‑tier clients.
• Comfort engaging and influencing senior stakeholders (VP, C‑level) across multiple regions and business units.
• Demonstrated success as an AI Champion—introducing, advocating for, and scaling AI solutions that enhance operational efficiency and customer impact.
• Strong business acumen: ability to connect product capabilities to customer objectives, P&L impact, and value‑based adoption.
• Experience orchestrating matrixed, cross‑functional teams against complex accounts, navigating decentralized buying centers and intricate org dynamics.
• Technical fluency with cloud‑based SaaS platforms, capable of leading solution conversations and supporting issue resolution when needed.
• Excellent client management, written, and verbal communication skills, with a bias for action and a strong sense of ownership.
• Proficiency in pulling and interpreting aggregate‑level data using tools like Looker, Tableau, or Google Analytics to build compelling value narratives.
• Self‑starter, entrepreneurial mindset, and fluency with CRM and productivity tools (Salesforce, Asana, JIRA, Notion, Catalyst).

Preferred Qualifications

• Experience managing enterprise accounts with multi‑region, multi‑BU structures.
• Background in data‑driven marketing, attribution, or performance measurement.
• Knowledge of the latest AI and machine‑learning trends in MarTech/AdTech.
• Previous experience in a high‑growth, fast‑paced startup environment.

Why Join brighthush?

At brighthush, we believe that great work starts with great people. We invest heavily in our team’s health, wealth, and growth, providing a supportive environment where you can thrive while scaling with us.

Career Growth & Learning Opportunities

• Accelerated career path: Move from Customer Success to Strategic Partnerships, Product Management, or Leadership roles.
• Continuous learning: Access to internal training, industry conferences, and a generous budget for external courses.
• Mentorship: Pairing with senior leaders who guide your professional development.
• Impact: Your work directly shapes the future of customer growth for global brands.

Work Environment & Culture

• Remote‑first with flexible hours, enabling work from anywhere in the U.S.
• Collaborative, cross‑functional teams that value smart, humble, and accountable teammates.
• Fast‑moving, outcome‑driven culture that rewards initiative and results.
• Inclusive environment that celebrates diverse perspectives and encourages open dialogue.

Compensation & Benefits

While the exact compensation will depend on experience and location, brighthush offers a competitive base salary plus performance‑based commission. We also provide a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) with company match.
• Wellness stipend and mental health resources.
• Professional development budget.
• Equity opportunities for qualifying positions.

Ready to Make an Impact?

If you’re a seasoned Customer Success professional who thrives on complexity, loves working with senior stakeholders, and is passionate about AI‑driven growth, we want to hear from you. Join brighthush and help shape the future of customer growth for the world’s most influential brands.

Apply today and become part of a team that values smart, humble, and collaborative teammates who drive real results.