Strategic Customer Success Manager – Leading Digital Ministry Growth, Engagement, and Adoption for Faith Communities at brighthush

About brighthush

brighthush is on a mission to transform the way faith communities connect, grow, and thrive in the digital era. We blend cutting‑edge software with pastoral insight to create a platform that feels as human as it is high‑tech. Our tools help ministries streamline communication, manage events, and nurture deeper relationships—always keeping the human touch at the heart of every interaction. As a rapidly expanding part of the brighthush family, we are committed to building inclusive, supportive environments where innovation meets purpose.

Why This Role Matters

As the first dedicated Customer Success Manager at brighthush, you will be the linchpin that turns our vision into reality. You will partner directly with the Head of Customer Experience to design and scale the framework that supports churches at every stage—from onboarding to long‑term partnership. Your work will shape how thousands of pastors and ministry leaders engage with technology, ensuring that every church feels heard, supported, and empowered to fulfill its mission.

Key Responsibilities

• End‑to‑End Onboarding Leadership – Own the entire onboarding journey for new churches, from securing access to coordinating with engineering on technical setup, to delivering customized onboarding templates and ensuring smooth project handoffs. You will create a seamless experience that feels personal and scalable.
• Strategic Partnership with Leadership – Collaborate closely with the Head of Customer Experience on sales calls, kickoff meetings, data‑practice discussions, strategy sessions, and training engagements. Serve as the through‑line for customer relationships and a trusted advisor to senior church leaders.
• Independent Customer Engagement – Conduct monthly check‑ins, relationship management, and strategy refinement for an assigned portfolio of churches. Translate high‑level strategy into actionable, measurable outcomes that drive adoption and satisfaction.
• Bridge Between Customers & Engineering – Act as the primary translator, bringing engineering solutions back to customers, following up on deliverables, and minimizing the need for engineers to attend customer calls. Your clarity will accelerate product adoption and reduce friction.
• Process & Documentation Champion – Create and refine onboarding playbooks, support workflows, training best practices, and ministry‑specific strategies to enable scalable growth. Your documentation will become the living manual that new hires and customers rely on.
• Automation & Operational Backbone – Identify opportunities for automation or delegation (including AI tools) versus tasks that require a human, pastoral touch. Build the operational framework that supports rapid expansion while preserving the empathy that defines brighthush.
• Travel & In‑Person Engagement – Attend periodic in‑person training sessions and customer engagements alongside the Head of Customer Experience, fostering deeper relationships and gathering real‑world insights that feed back into product and service design.

Essential Qualifications

• Deep experience in church or ministry settings—staff or long‑term volunteer—understanding pastoral workflows and change management.
• Proven track record in a customer‑facing role at a SaaS or technology company, leading implementations and managing ongoing relationships with organizational customers.
• Strong written and verbal communication skills; comfortable leading meetings, producing clear documentation, and presenting to executive pastors.
• Self‑directed ability to manage multiple work‑streams independently, prioritize tasks, and deliver results without constant supervision.
• Familiarity with church management systems such as brighthush.
• Willingness to travel for customer trainings and team gatherings.

Preferred Qualifications

• Experience in a startup or early‑stage environment where playbooks are written in real time.
• Technical aptitude to discuss CHMS integrations and evolve strategy alongside customers, even without coding skills.
• Demonstrated ability to translate strategy into systems and processes, bringing order to chaos.
• Comfortable leading discussions with executive pastors and other church leadership, balancing humility with credibility.

Skills & Competencies

• Servant‑Hearted Leadership – Proactively supports the team, embraces a “no task is too small” mentality, and stays connected across roles.
• Curiosity & Continuous Improvement – Loves to learn why and how things work, seeks to understand customer needs deeply, and constantly looks for ways to improve.
• Strategic & Process‑Oriented Thinking – Thinks in steps, structures, and systems; excels at translating strategy into actionable processes.
• Problem‑Solving & Drive – Tackles complex challenges, works collaboratively to find the best solution, and goes the extra mile with a strong work ethic.
• Adaptability & Scrappiness – Thrives in an evolving environment, comfortable writing playbooks on the fly, and excited to shape the future.
• Customer‑Minded Technical Fluency – Understands technology enough to discuss integrations and evolve strategy with customers.

Career Growth & Learning Opportunities

At brighthush, your impact will be visible from day one. You will work directly with founders and senior leaders, gaining exposure to strategic decision‑making and product development. As we scale, you will have the chance to shape the customer success function from the ground up, building processes that will support thousands of churches worldwide. We invest in continuous learning—access to industry conferences, internal mentorship, and a culture that rewards curiosity and innovation. Whether you’re looking to deepen your expertise in faith‑based technology or broaden your leadership skill set, brighthush offers a clear path to growth and advancement.

Work Environment & Company Culture

brighthush is recognized as a “Best Place to Work” in multiple cities and has earned accolades for fostering an inclusive, supportive culture. Our values center on empathy, collaboration, and purpose‑driven work. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. Whether you work remotely from one of our approved states or join us in the office, you’ll find a community that values your voice and supports your growth. We host regular virtual town halls, quarterly hackathons, and monthly “coffee with the CEO” sessions to keep the conversation flowing and the culture vibrant.

Compensation & Benefits

• Competitive Salary – $67,500 to $76,000, adjusted for location and experience.
• Health & Wellness – 100% employer‑paid premiums for Medical HDHP, Dental, and Vision plans; 70% employer‑paid premiums for Medical PPO and family coverage.
• Retirement – 401(k) match to help you secure your future.
• Paid Time Off – 15 days PTO to start, increasing with tenure; 12 paid company holidays; 2 paid volunteer days.
• Family & Life Support – Paid parental and adoption leave.
• Remote Work – Fully remote role with approved states: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA.

Success Milestones

• First 30 Days – Shadow customer engagements, begin owning onboarding administration, and document observations.
• First 90 Days – Lead onboarding end‑to‑end for new churches, become the primary contact for an initial portfolio, and establish the call‑review habit.
• First 6 Months – Own ongoing relationships for ~50 churches, codify playbooks for onboarding, support, and training, and prepare the next hires to step in.

How to Apply

If you are passionate about empowering faith communities, thrive in a fast‑moving environment, and want to shape the future of church technology, we want to hear from you. Submit your application through our careers portal and join a team that values purpose, innovation, and community. We review applications on a rolling basis, so don’t wait—your next great adventure starts here.

Join brighthush Today

At brighthush, you’ll be part of a mission‑driven organization that is changing how churches connect and serve. Your work will touch thousands of lives, and your voice will help shape the next generation of church technology. Apply now and become a catalyst for positive change in the world of faith communities.