Strategic Customer Success Manager – North America Enterprise Legal Solutions & Client Growth Specialist

About brighthush

brighthush is a trailblazing legal technology company that is redefining how in‑house legal teams partner with outside counsel and manage legal spend. With a mission to empower the world’s largest organizations to make smarter, data‑driven decisions, brighthush delivers a cloud‑based platform that brings competitive sourcing, transparent fee structures, and actionable insights to every legal department. Our culture is built on curiosity, collaboration, and a relentless drive to challenge the status quo. We’re a fast‑growing, fully remote team that values innovation, diversity, and the personal and professional growth of every member.

Why Join brighthush?

At brighthush, you’ll be part of a movement that is transforming the legal industry. You’ll work alongside senior leaders, legal experts, and technologists who are passionate about creating tools that make legal operations more efficient, cost‑effective, and strategic. Our remote-first environment gives you the flexibility to work from anywhere in the United States while still feeling connected to a vibrant, high‑energy team. We invest heavily in your development through mentorship, continuous learning programs, and a culture that celebrates curiosity and experimentation.

Role Overview

As a Strategic Customer Success Manager at brighthush, you will be the trusted advisor for our North American enterprise clients. You will own the entire customer lifecycle—from onboarding to renewal—ensuring that each client extracts maximum value from our platform. Your success will be measured by the measurable impact you create for clients, the growth you drive, and the lasting relationships you build with General Counsel, Legal Operations leaders, and other key stakeholders.

Key Responsibilities

• Client Portfolio Ownership – Manage a portfolio of high‑value enterprise accounts across the full customer lifecycle, including onboarding, adoption, expansion, and renewal.
• Strategic Success Planning – Build data‑driven success plans that align with each client’s business objectives, advising on best practices in outside counsel management, competitive sourcing, alternative fee arrangements, and spend governance.
• Value Storytelling – Translate usage metrics and cost‑savings data into compelling narratives that demonstrate ROI, drive renewal conversations, and identify upsell opportunities.
• Executive Sponsorship – Cultivate multi‑threaded relationships at the executive level, securing sponsorship from General Counsel, Legal Operations, and finance leaders.
• Adoption & Change Management – Lead adoption initiatives through training, workshops, and scalable self‑service programs, ensuring clients fully leverage the platform’s capabilities.
• Risk & Opportunity Management – Proactively identify risks and growth opportunities, collaborating with product, sales, and support teams to deliver timely solutions.
• Thought Leadership – Represent brighthush at industry events, webinars, and client meetings, positioning the company as a thought leader in legal technology.
• Data & Insight Generation – Work closely with analytics to surface actionable insights, create dashboards, and provide regular performance reports to clients.

Who You Are

• Experience – 2–4+ years in SaaS Customer Success, Account Management, consulting, or legal operations, with a proven track record of managing client relationships or portfolios.
• Stakeholder Engagement – Comfortable engaging with senior stakeholders, leading high‑stakes conversations, and influencing decision‑makers.
• Data‑Literate Storyteller – Ability to translate complex data into clear, actionable insights that resonate with executives.
• Proactive & Organized – Self‑starter who thrives in a fast‑paced environment, juggling multiple priorities while maintaining meticulous attention to detail.
• Tech & AI Curiosity – Passion for leveraging technology and AI to streamline processes and deliver smarter solutions.
• Positive Mindset – A “yes, and” attitude, with a willingness to learn, adapt, and grow both personally and professionally.

Nice to Have

• Experience in legal operations, legal technology, fintech, or professional services.
• Familiarity with legal pricing models, law firm sourcing, or corporate legal departments.
• Background in data analytics or experience with BI tools such as Tableau, Looker, or Power BI.
• Previous experience in a remote, distributed team environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You’ll have the chance to:

• Progress from Customer Success Manager to Senior Manager, Director, or VP of Customer Success.
• Lead cross‑functional initiatives that shape product roadmap and customer experience.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Earn certifications in customer success, project management, or legal technology.
• Contribute to thought leadership pieces, whitepapers, and case studies that showcase your expertise.

Work Environment & Culture

brighthush is a fully remote, inclusive, and collaborative organization. Our culture is defined by:

• Transparency – Open communication channels, regular all‑hands meetings, and a culture of feedback.
• Innovation – Encouragement to experiment, fail fast, and iterate on ideas that drive value.
• Diversity & Inclusion – A commitment to building a team that reflects the communities we serve.
• Work‑Life Balance – Flexible work hours, generous paid time off, and a focus on mental and physical well‑being.
• Community – Regular virtual coffee chats, team building events, and community service initiatives.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary – $120,000 (commensurate with experience).
• Variable Compensation – Performance‑based bonuses tied to client success metrics.
• Health & Wellness – Comprehensive medical, dental, and vision insurance.
• Retirement – 401(k) plan with company match.
• Paid Time Off – Generous vacation, sick leave, and personal days.
• Family Leave – Paid parental leave and family support programs.
• Professional Development – Budget for conferences, courses, and certifications.
• Wellness Resources – Access to mental health support, fitness reimbursements, and wellness apps.
• Remote Work Stipend – Home office setup allowance and monthly tech stipend.

Work Authorization

This fully remote position is open to candidates based in the United States. Applicants must have current, valid authorization to work in the U.S. brighthush is unable to provide visa sponsorship for this role.

Ready to Make an Impact?

If you are a strategic thinker who thrives on building lasting client relationships, driving measurable value, and leading change in a fast‑paced environment, we want to hear from you. Join brighthush and help shape the future of legal technology while advancing your career in a supportive, innovative, and remote‑first culture.

Apply Today – Your next career adventure awaits at brighthush!