Strategic Customer Success Manager – North American South West Region – Driving ROI & Expansion for AI‑Powered Warehouse Automation

About brighthush

brighthush is at the forefront of the warehouse automation revolution, marrying cutting‑edge artificial intelligence, robotics, and real‑time data analytics to deliver unparalleled operational efficiency for logistics and retail leaders worldwide. Our mission is simple yet ambitious: to become the most dominant force in warehouse automation by building world‑class operational infrastructure that powers our customers’ success. As we scale rapidly to meet the growing demand from industry giants, we’re looking for a dynamic, resilient, and strategic Customer Success Manager to join our South West team and help shape the future of supply chain excellence.

Why brighthush?

Working at brighthush means you’ll be part of a high‑velocity, purpose‑driven organization that thrives on innovation, collaboration, and a relentless focus on customer outcomes. Our culture is built around four core Operating Principles:

• Performance: We set and exceed high standards, delivering outstanding results.
• Impact: We tackle big challenges and achieve even bigger results.
• Commitment: We’re all‑in, every time, for our customers and each other.
• One Team: We share a single mission and celebrate shared success.

Beyond the mission, brighthush offers a supportive, inclusive environment where curiosity is rewarded, continuous learning is encouraged, and career growth is a tangible reality. Whether you’re a seasoned professional or an emerging talent, you’ll find the resources, mentorship, and autonomy you need to thrive.

Role Overview

As a Customer Success Manager (CSM) for the South West region, you will be the primary strategic advisor and relationship steward for a portfolio of key brighthushView customers. Your mandate is to ensure that each client derives maximum value from our platform, achieves measurable business outcomes, and sees brighthushView as an indispensable partner in their operational excellence journey. You will travel regularly across North America, engaging stakeholders from warehouse operations to executive leadership, interpreting data insights, and driving adoption and expansion.

Key Responsibilities

• Customer Onboarding & Implementation: Lead the end‑to‑end onboarding process, acting as the single point of contact to guarantee a smooth, value‑driven implementation that aligns with each client’s strategic objectives.
• Relationship Building: Cultivate trusted, long‑term relationships with decision‑makers and operational leaders, understanding their evolving goals and positioning brighthushView to meet those needs.
• Training & Enablement: Design and deliver engaging training sessions, workshops, and virtual knowledge transfers that empower client teams to master the platform and unlock its full potential.
• Success Planning: Create customized Success Plans that map business goals to platform usage, define clear KPIs, and set milestone checkpoints to track progress.
• Account Health Management: Monitor usage data, engagement signals, and customer feedback to proactively identify risks, recommend corrective actions, and sustain high retention rates.
• Renewals & Expansion: Own the renewal cycle, identify upsell opportunities, and advocate for new features that align with client priorities, driving revenue growth and account expansion.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Engineering to ensure the customer voice informs roadmap decisions and that solutions are delivered on time and to specification.
• Feedback Loop: Collect, analyze, and report customer insights, translating them into actionable product enhancements and enablement strategies that elevate the overall customer experience.

Essential Qualifications

• Proven experience in Customer Success, Solutions Engineering, or a commercial post‑sales role within a SaaS or data‑driven technology company.
• Strong commercial acumen with a demonstrable track record of driving renewals, expansions, and long‑term account growth.
• Exceptional communication and presentation skills, capable of engaging both technical and non‑technical audiences.
• Comfortable working with data‑driven insights—able to interpret and explain high‑level warehouse or operational metrics and trends.
• Hands‑on experience delivering onboarding, training, and customer‑facing workshops, both in person and virtually.
• Highly proactive, organized, and adept at managing multiple client relationships and priorities simultaneously.
• Willingness to travel frequently across North America (estimated 1+ day per week) to support client relationships.
• Proficiency with dashboards and back‑end systems to track usage trends, guide data‑driven conversations, and troubleshoot operational insights.

Preferred Qualifications

• Experience in the logistics, supply chain, or retail sectors, with a deep understanding of warehouse operations.
• Background in AI or robotics technologies, enabling you to contextualize brighthushView’s capabilities within broader automation trends.
• Knowledge of data analytics tools (e.g., Tableau, Power BI) and familiarity with SQL or similar query languages.
• Previous experience in a high‑growth startup environment, demonstrating adaptability and a growth mindset.

Skills & Competencies

• Strategic Thinking: Ability to align customer goals with brighthushView’s roadmap and identify opportunities for mutual growth.
• Customer‑Centric Mindset: Passion for delivering exceptional service and creating measurable value for clients.
• Analytical Rigor: Strong data literacy to interpret usage metrics, identify trends, and recommend actionable insights.
• Project Management: Proven ability to manage complex onboarding projects, coordinate cross‑functional teams, and meet deadlines.
• Influence & Negotiation: Skill in persuading stakeholders, negotiating renewal terms, and securing upsell commitments.
• Adaptability: Comfortable navigating ambiguity, shifting priorities, and evolving customer needs.
• Team Collaboration: Collaborative spirit that thrives in a cross‑functional environment and supports a unified mission.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Structured mentorship programs with senior leaders across Sales, Product, and Engineering.
• Regular learning sessions on emerging AI, robotics, and data analytics trends.
• Opportunities to lead cross‑functional initiatives, such as product beta programs or customer advisory councils.
• Clear career pathways from Customer Success Manager to Senior CSM, Customer Success Director, or even Product Management roles.
• Annual performance reviews that tie directly to growth opportunities and compensation adjustments.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and high‑energy work environment. Our offices in the South West are designed to encourage creativity, teamwork, and work‑life balance. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Whether you’re working remotely or in the office, you’ll find a culture that values your voice and supports your professional journey.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer success metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off: 20 days of annual leave plus public holidays.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work arrangements and remote work options.
• Employee wellness programs, including gym memberships and mental health resources.
• Annual company retreats and team‑building events.

Equal Opportunity Statement

brighthush is an equal‑employment‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We prohibit discrimination and harassment of any kind, ensuring a fair and respectful workplace for everyone.

Ready to Join brighthush?

If you’re a proactive, customer‑focused professional with a passion for technology and a desire to drive tangible business impact, we want to hear from you. Bring your expertise, curiosity, and ambition to brighthush, and help us redefine what’s possible in warehouse automation.

Apply Now to become part of a team that’s shaping the future of logistics solutions.