Strategic Customer Success Specialist – Renewal & Growth Champion for K12 SaaS Solutions at brighthush

About brighthush

At brighthush, we believe that every educator deserves the tools to unlock their students’ full potential. Our mission is to empower schools, districts, and educators with cutting‑edge technology that streamlines operations, enhances learning experiences, and drives measurable student success. With a portfolio of cloud‑based, data‑rich solutions, we partner with K‑12 institutions across the United States to transform classrooms into dynamic, connected learning environments. Our culture is built on curiosity, collaboration, and a relentless focus on impact—values that guide everything we do, from product innovation to customer engagement.

Why Join brighthush?

As a global leader in educational technology, brighthush offers a unique blend of innovation, purpose, and professional growth. You’ll work alongside passionate educators, data scientists, and software engineers to shape the future of learning. Our remote-first model gives you the flexibility to thrive in a supportive, inclusive environment while staying connected to a vibrant community of thought leaders. Whether you’re a seasoned customer success professional or a rising star eager to make a difference, brighthush provides the resources, mentorship, and opportunities to accelerate your career.

Position Overview

We are seeking a highly motivated Strategic Customer Success Specialist to lead the renewal journey for our U.S. customer base. In this role, you will be the primary advocate for our clients during the renewal cycle, ensuring they receive the value they expect while driving retention and revenue growth. You will collaborate closely with Sales, Product, and Support teams to anticipate needs, resolve challenges, and uncover upsell opportunities—all while maintaining a deep understanding of our SaaS offerings and the K‑12 ecosystem.

Key Responsibilities

• Renewal Management: Own the end‑to‑end renewal process for a portfolio of customers, including quote creation, negotiation, and contract finalization.
• Proactive Outreach: Initiate timely communication 90 days before contract expiration, providing accurate renewal quotes and addressing any questions or concerns.
• Customer Advocacy: Serve as the single point of contact for renewal discussions, ensuring a seamless experience and fostering long‑term relationships.
• Cross‑Functional Collaboration: Partner with Sales and Proposal teams to identify upsell/cross‑sell opportunities discovered during renewal conversations.
• Data & Reporting: Maintain a detailed renewal calendar, track renewal intent, and generate monthly/quarterly reports on renewal status and revenue forecasts.
• Process Improvement: Provide actionable feedback on renewal workflows, contributing to continuous improvement initiatives.
• Strategic Support: Occasionally assist in creating renewal quotes for high‑value strategic accounts managed by the Customer Success Management team.
• Stakeholder Communication: Participate in quarterly sales review meetings to share insights on retention trends, renewal challenges, and growth opportunities.

Essential Qualifications

• Associate’s degree or equivalent experience in business, education, or a related field.
• Minimum of 2 years in Customer Success, Account Management, or Sales Development within a B2B SaaS environment.
• Proven track record of meeting or exceeding renewal or quota‑based goals.
• Strong understanding of the K‑12 procurement cycle, purchasing vehicles, and contract negotiation dynamics.
• Proficiency with CRM platforms (Salesforce preferred) and data‑analysis tools.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, actionable insights.
• Self‑motivated, proactive problem‑solver who thrives in a fast‑paced, remote work setting.

Preferred Qualifications

• Experience with Salesforce CPQ, Gainsight, or similar quote‑management tools.
• Background in the K‑12 education sector or familiarity with educational technology solutions.
• Basic proficiency in Microsoft Word and Excel for report creation and data manipulation.
• Demonstrated ability to collaborate across cross‑functional teams and influence stakeholders at all levels.

Core Competencies

• Customer‑Centric Mindset: Passion for understanding and solving customer challenges to drive measurable outcomes.
• Strategic Thinking: Ability to anticipate future needs and align renewal strategies with broader business objectives.
• Analytical Acumen: Strong data‑driven decision‑making skills, with a knack for interpreting renewal metrics and trends.
• Communication Excellence: Clear, concise, and persuasive communication across written and verbal channels.
• Collaboration & Influence: Comfortable working with diverse teams, building consensus, and driving initiatives forward.
• Adaptability: Resilience in a dynamic environment, with a “can‑do” attitude toward new challenges.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to industry conferences, webinars, and internal knowledge‑sharing sessions.
• Clear career pathways—from Customer Success Specialist to Senior Specialist, Manager, and beyond.
• Opportunities to lead cross‑functional projects, influencing product roadmap and customer experience.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture

Our remote-first culture empowers you to work from anywhere in the United States, provided you have a quiet, dedicated workspace. We value:

• Flexibility: Work hours that accommodate your personal and professional commitments.
• Collaboration: Weekly virtual team huddles, cross‑team workshops, and an open‑door policy for ideas.
• Diversity & Inclusion: A community that celebrates different perspectives and fosters belonging.
• Well‑being: Access to mental health resources, wellness stipends, and regular virtual social events.

Compensation & Perks

While specific figures vary by experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development budget.
• Technology stipend for home office setup.
• Employee assistance program and wellness resources.

How to Apply

Ready to make a lasting impact on education? Submit your resume and a cover letter that highlights your renewal success stories and passion for K‑12 technology. We look forward to exploring how your expertise can help brighthush continue to empower educators and transform learning experiences.