Strategic Enterprise Customer Success Advocate – B2B SaaS & Digital Growth Partner at brighthush

About brighthush

brighthush is a forward‑thinking digital agency that empowers high‑growth brands to unlock their full potential through data‑driven marketing, innovative technology, and world‑class creative solutions. With a portfolio that spans from cutting‑edge web development to programmatic advertising, we help our clients not only meet but exceed their revenue goals. Our culture is built on collaboration, curiosity, and a relentless focus on delivering measurable impact.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that treats every client as a partner. We believe that the best results come from listening deeply, acting strategically, and continuously iterating. As a Strategic Enterprise Customer Success Advocate, you’ll move beyond traditional support, becoming the trusted advisor who guides our high‑value accounts through the entire post‑sale lifecycle.

What You’ll Do

In this role, you’ll own a portfolio of enterprise‑level accounts, ensuring they achieve maximum ROI and unparalleled satisfaction with our ecosystem of services. Your responsibilities will include:

• Act as the primary point of contact and strategic advocate for each client, building long‑term relationships with C‑level stakeholders.
• Lead comprehensive onboarding, ensuring seamless adoption of custom dashboards, reporting cadences, and integration with the client’s internal systems.
• Conduct regular strategic check‑ins and executive business reviews to align agency deliverables with client revenue goals.
• Skillfully triage and de‑escalate urgent client concerns, rallying internal technical and creative teams for rapid resolution.
• Monitor account health scores, proactively intervening to guarantee high retention and contract renewal rates.
• Identify logical upsell pathways—such as expanding from web design into retained SEO or programmatic ads—and present data‑backed recommendations.
• Synthesize ongoing client feedback to help executive leadership refine agency service offerings and operational workflows.
• Collaborate with cross‑functional teams (marketing, product, finance) to ensure a unified, client‑centric approach.
• Maintain accurate forecasting and reporting on renewal, expansion, and churn metrics.

Key Qualifications

Essential

• 4+ years of experience in B2B Client Success, Account Management, or Strategic Support, ideally within SaaS or large agency environments.
• Deep understanding of digital marketing metrics, web development cycles, and enterprise business goals.
• Expertise in enterprise CRM platforms such as Salesforce, HubSpot, or Gainsight, and ticketing systems like Zendesk or ServiceNow.
• Exceptional emotional intelligence, capable of navigating complex stakeholder relationships and high‑stakes escalations.
• Proven ability to drive account expansion, renewals, and identify cross‑sell opportunities.
• Flawless executive communication skills, both written and verbal, tailored to C‑level audiences.
• Highly analytical mindset with a passion for transforming client feedback into operational improvements.

Preferred

• Experience in the digital marketing or technology industry, working with agencies or SaaS platforms.
• Knowledge of SEO, SEM, programmatic advertising, and web analytics tools.
• Background in data analysis and reporting, with proficiency in Excel, Looker, or Tableau.
• Certifications in Salesforce, HubSpot, or similar platforms.
• Experience managing a team of support or account specialists.

Skills & Competencies

• Strategic Thinking & Visionary Planning
• Client Relationship Management & Trust Building
• Stakeholder Engagement & Negotiation
• Problem Solving & Crisis Management
• Data‑Driven Decision Making
• Project Management & Cross‑Functional Collaboration
• Communication & Presentation Excellence
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Customer Success Advocate, you’ll have clear pathways to advance into leadership roles such as Director of Client Success or Head of Enterprise Partnerships. We provide:

• Structured leadership training programs and mentorship from senior executives.
• Access to industry conferences, workshops, and certification courses.
• Regular performance reviews with actionable feedback and growth plans.
• Opportunities to lead cross‑departmental initiatives and influence product strategy.

Work Environment & Culture

brighthush thrives on a culture of collaboration, transparency, and innovation. Our remote‑first model empowers you to work from anywhere in the USA, with flexible scheduling that respects your work‑life balance. You’ll join a team that values:

• Open communication and knowledge sharing.
• Data‑backed experimentation and rapid iteration.
• Inclusive decision‑making and diverse perspectives.
• Recognition of both individual and team achievements.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and loyalty:

• Base salary range: $65,000 – $90,000, commensurate with experience.
• Performance‑based commission on account renewals and expansions.
• Fully remote (USA) with flexible work hours.
• Comprehensive medical, dental, and vision plans—100% covered for the employee.
• 401(k) matching program to support your long‑term financial goals.
• Unlimited paid time off (PTO) and dedicated mental health/wellness days.
• Stipends for home office setup, internet, and wellness or gym memberships.
• Access to a digital learning platform and subscription to industry publications.

How to Apply

If you’re ready to elevate the client experience, drive growth, and thrive in a collaborative, high‑impact environment, we’d love to hear from you. Join brighthush and help shape the future of digital success for our enterprise partners.