Strategic Enterprise Customer Success Manager – AI‑Driven Cybersecurity Platform & Global Threat Exposure Leadership

About brighthush – Pioneering Continuous Threat Exposure Management

At brighthush, we are redefining how organizations protect their digital ecosystems. As a global leader in Continuous Threat Exposure Management (CTEM), our platform blends cutting‑edge agentic AI with the collective brilliance of the world’s largest community of security researchers. Together, we continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems.

Our suite of solutions—including bug bounty, vulnerability disclosure, agentic pentesting, AI red‑team simulations, and code security—delivers measurable, ongoing reduction of cyber risk for enterprises of every size. Trusted by industry titans across finance, automotive, aerospace, transportation, and government sectors, brighthush is the go‑to partner for organizations that demand resilience in an era of rapid AI‑driven innovation and increasingly sophisticated adversaries.

Recognized in leading analyst reports for AI security testing leadership and celebrated as a “Most Loved Workplace for Young Professionals” in 2024, brighthush is at a pivotal inflection point. Offensive security is no longer optional—it is the standard for forward‑thinking companies that want to build trust, protect brand reputation, and stay ahead of emerging threats.

Why Join brighthush?

Joining brighthush means becoming part of a culture that is:

• Customer‑Obsessed: We put client outcomes at the heart of every decision.
• Transparent: We default to disclosure, operating with integrity and accountability.
• Collaborative: We win together, fostering empowerment, inclusion, respect, and shared success.

Our flexible work model empowers you to deliver your best work while staying connected to a vibrant, inclusive community. This role is remote‑first, targeting candidates within roughly 50 miles of Austin, TX; Boston, MA; or Washington, DC, allowing occasional in‑person collaboration that strengthens bonds and sparks innovation.

Position Overview

As a Strategic Enterprise Customer Success Manager at brighthush, you will act as a trusted strategic advisor to our most complex enterprise customers. You will guide them in extracting maximum value from the brighthush platform, advancing their security programs, and achieving tangible business outcomes. Your influence will extend beyond your own portfolio, shaping the broader Customer Success organization through best‑practice sharing, cross‑functional partnership, and scalable process improvements.

Key Responsibilities

• Strategic Relationship Ownership: Lead the post‑onboarding success of a portfolio of high‑value enterprise accounts. Build deep, trusted relationships with senior stakeholders, aligning brighthush capabilities with evolving business and security objectives.
• Data‑Driven Insight Generation: Analyze program performance data, identify trends and risks, and craft strategic recommendations that elevate security outcomes and program maturity.
• First‑Principles Problem Solving: Diagnose complex business and technical challenges, coordinate cross‑functional teams, and deliver durable solutions that address immediate needs while uncovering opportunities for broader improvement.
• Change Agility Leadership: Guide customers through shifting security priorities, organizational changes, and new product releases, maintaining confidence, momentum, and measurable results.
• AI‑First Advocacy: Leverage AI‑powered tools to surface insights, predict emerging risks, streamline workflows, and scale best‑in‑class Customer Success practices across the organization.
• Subject Matter Expertise: Serve as the go‑to authority on the brighthush platform, vulnerability disclosure, and bug bounty program management. Mentor peers and elevate the collective expertise of the Customer Success team.
• Cross‑Functional Partnership: Collaborate closely with Sales, Product, Technical Services, and other stakeholders to identify expansion opportunities, influence product roadmaps, and coordinate complex initiatives.
• Customer Advocacy & Thought Leadership: Champion customer success stories, lead strategic program enhancements, and help shape public launches that reinforce long‑term partnerships.
• Scalable Methodology Development: Identify recurring challenges, contribute to reusable Customer Success frameworks, and translate feedback into actionable improvements that benefit the entire customer base.

Essential Qualifications

• Minimum 6 years of experience in Customer Success, managing high‑touch enterprise or government accounts in a B2B environment.
• Proven track record of delivering measurable outcomes, driving retention, and expanding account value.
• Experience overseeing complex programs or projects, coordinating multiple stakeholders, and delivering repeatable results.
• Technical fluency with SaaS applications, cloud infrastructures, and IT operations, enabling clear communication of capacity, utilization, and performance concepts.
• Strong analytical skills with a history of using data, program insights, and structured problem‑solving to influence recommendations and adapt to evolving client needs.

Preferred Qualifications

• Background in cybersecurity, specifically with vulnerability disclosure, bug bounty, or related security initiatives.
• Experience thriving in a fast‑growing scale‑up environment.
• Familiarity with AI‑driven security testing and red‑team methodologies.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, align technology with business goals, and craft long‑term roadmaps.
• Communication Excellence: Articulate complex technical concepts to both technical and non‑technical audiences with confidence.
• Influence & Negotiation: Persuade senior stakeholders, drive consensus, and champion customer‑centric solutions.
• Analytical Acumen: Leverage data visualization, benchmarking, and KPI tracking to tell compelling business stories.
• Adaptability: Thrive in a rapidly changing environment, embracing new tools, processes, and market dynamics.
• Collaboration: Work seamlessly across Sales, Product, Engineering, and Services to deliver integrated outcomes.
• Mentorship: Share knowledge, coach junior team members, and contribute to a culture of continuous learning.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders in security, product, and go‑to‑market.
• Continuous learning budgets for certifications, conferences, and advanced AI‑security training.
• Opportunities to lead cross‑functional initiatives that shape the future of the platform.
• Clear promotion pathways from Senior Manager to Director of Customer Success, and beyond into Product or Strategy leadership roles.

Work Environment & Culture

brighthush fosters a vibrant, inclusive, and high‑performance culture where every voice matters. Our remote‑first model is complemented by regular regional meet‑ups, virtual coffee chats, and an annual global summit that celebrates achievements, shares knowledge, and builds community.

Key cultural pillars include:

• Innovation: We encourage experimentation with AI, automation, and emerging security techniques.
• Empowerment: Employees are given autonomy to make decisions that impact customers and the business.
• Diversity & Inclusion: A commitment to building a workforce that reflects the global community we serve.
• Well‑Being: Flexible schedules, mental‑health resources, and a supportive environment that respects work‑life harmony.

Compensation, Perks & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: Tier B range of $141,000 – $173,000, commensurate with experience and expertise.
• Equity: Stock options that align your success with the company’s growth.
• Health & Wellness: Comprehensive medical, vision, dental, life, and disability insurance.
• Retirement Planning: 401(k) with company match and additional retirement savings options.
• Paid Time Off: Unlimited PTO, paid public holidays, and generous parental, maternity, and caregiver leaves.
• Employee Assistance Program: Confidential counseling, legal, and financial resources.
• Learning Stipends: Annual budget for courses, certifications, and industry conferences.
• Remote Work Support: Home office stipend, high‑speed internet reimbursement, and ergonomic equipment allowance.

Application Process & Next Steps

If you are passionate about shaping the future of enterprise security, love working with AI‑driven platforms, and thrive in a fast‑moving, customer‑centric environment, we want to hear from you. Apply today to join brighthush and become a catalyst for safer digital experiences worldwide.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Employment is contingent upon a background check. Visa sponsorship is not available for this role.