Strategic Global Head of Sales & Customer Experience – Driving International Expansion, Revenue Growth, and Client Success at brighthush

About brighthush

brighthush is a trailblazing, U.S.‑licensed digital bank that empowers small‑and‑medium enterprises (SMEs) and individual entrepreneurs worldwide with cutting‑edge banking, payments, and financial services. Founded in 2018, we have evolved from a lean startup into a vibrant organization of 51‑200 professionals, headquartered in San Juan, Puerto Rico. Our mission is simple yet ambitious: democratize financial access by delivering frictionless, technology‑driven solutions that scale with our customers’ ambitions.

Why brighthush?

At brighthush, we are redefining the future of banking. We blend the agility of a fintech startup with the stability of a regulated financial institution. Our culture is built on transparency, innovation, and a relentless focus on customer outcomes. We celebrate diversity, encourage continuous learning, and reward bold ideas that drive measurable impact. If you thrive in an environment where your voice shapes strategy and your work directly influences millions of customers worldwide, brighthush is the place for you.

Role Overview

We are seeking a visionary Remote Global Head of Sales & Customer Experience to lead our international sales engine and elevate the client journey. This senior leadership role will own end‑to‑end revenue generation—from prospecting to onboarding—while collaborating closely with Product, Technology, Compliance, and Operations to translate market needs into scalable solutions. You will be the catalyst that turns ambitious growth targets into reality, ensuring that every touchpoint with our customers is seamless, valuable, and memorable.

Key Responsibilities

• New Business Generation – Personally drive pipeline creation through outbound prospecting, referrals, networking, strategic partnerships, and other high‑impact channels. Identify emerging markets, craft tailored outreach strategies, and secure high‑value deals that accelerate our global footprint.
• Full Sales Cycle Ownership – Manage qualification, discovery, product presentation, negotiation, closing, and post‑sale activation. Ensure a seamless transition to the Customer Experience team, guaranteeing that every new client receives a flawless onboarding experience.
• Go‑to‑Market Strategy – Craft and execute practical GTM plans by identifying target segments, articulating compelling value propositions, selecting acquisition channels, and optimizing conversion rates. Guide product positioning and market entry tactics across diverse geographies.
• Relationship Building – Engage founders, executives, and strategic clients, personally leading complex, high‑value opportunities and nurturing long‑term partnerships. Become a trusted advisor to our most influential customers, ensuring their success and loyalty.
• Commercial Proposal Development – Translate client needs into realistic, compliant commercial proposals in collaboration with cross‑functional teams. Balance ambition with feasibility, aligning revenue goals with regulatory constraints.
• Process & Forecasting Excellence – Establish robust sales processes, enforce CRM discipline, define qualification criteria, conduct pipeline reviews, and deliver reliable revenue forecasts. Keep the organization aligned and accountable through data‑driven insights.
• Team Leadership – Set commercial targets, prioritize initiatives, recruit, coach, and develop a high‑performing sales team while maintaining personal accountability for results. Foster a culture of ownership, continuous improvement, and high morale.
• Post‑Sale Engagement – Coordinate with Onboarding and Customer Experience to ensure activation success, resolve issues, and sustain client satisfaction. Focus on the entire customer lifecycle to drive retention and expansion.
• Account Growth & Upsell – Drive expansion through regular reviews, increased transaction volumes, product adoption, cross‑sell, and upsell opportunities. Identify and capitalize on every opportunity to deepen relationships.
• Feedback Loop – Capture client insights to inform product enhancements, service improvements, and retention strategies. Shape the future of brighthush’s offerings through customer‑centric innovation.
• Reporting & Analysis – Provide transparent updates to senior leadership on revenue performance, pipeline health, forecasts, account growth, and commercial risks. Deliver clear, data‑rich reporting that guides strategic decisions.

Essential Qualifications

• Minimum 5 years of B2B sales, business development, or commercial experience within fintech, banking, payments, or financial services.
• Proven track record of leading and scaling a sales organization while personally driving pipeline, negotiation, and closing.
• Demonstrated success in new client acquisition and revenue growth, with quantifiable examples of quota attainment and team performance.
• Hands‑on expertise in prospecting, discovery, product demos, commercial negotiation, and deal closure.
• Experience building a pipeline from scratch and launching a product or solution to market, including positioning, channel selection, and conversion optimization.
• Background selling banking or payment solutions such as business accounts, cross‑border payments, FX, multi‑currency services, or payment infrastructure.
• Strong post‑sale relationship management skills, including onboarding support, account management, product adoption, retention, and upsell.
• Ability to translate technical product features into business value and collaborate with Product, Technology, Compliance, and Operations.
• Proficiency in CRM usage for opportunity management, performance tracking, and forecasting.
• Excellent commercial judgment, balancing client needs with product capabilities and regulatory constraints.
• Fluent in English with strong communication skills for engaging senior decision‑makers across international markets.
• Experience working with PSPs, fintech platforms, and internationally structured businesses.
• Established network within banking, fintech, or payments ecosystems.
• Knowledge of APIs, payment integrations, and digital onboarding processes.
• Experience improving customer service processes or collaborating with Customer Experience teams.

Preferred Qualifications

• Prior experience in a senior sales leadership role within a regulated financial institution.
• Track record of scaling sales teams in a remote or distributed environment.
• Deep understanding of cross‑border regulatory frameworks and compliance requirements.
• Experience with data‑driven sales analytics and performance dashboards.
• Background in designing and executing large‑scale partnership programs with fintech ecosystems.

Skills & Competencies

• Strategic Thinking & Execution
• Leadership & Team Development
• Relationship Management & Negotiation
• Data‑Driven Decision Making
• Product & Technical Acumen
• Process Design & Optimization
• Cross‑Functional Collaboration
• Adaptability & Resilience
• Customer‑Centric Mindset
• Global Market Insight

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our business. As the Global Head of Sales & Customer Experience, you will:

• Shape the strategic direction of our international sales organization.
• Lead cross‑functional initiatives that influence product roadmap and market expansion.
• Mentor and develop a high‑performing sales team, fostering a culture of continuous improvement.
• Gain exposure to senior leadership, influencing company‑wide decisions.
• Participate in industry conferences, fintech summits, and regulatory forums to stay ahead of market trends.
• Access leadership development programs, executive coaching, and advanced sales training.
• Build a global network of industry contacts and thought leaders.
• Potential to transition into broader executive roles such as Chief Revenue Officer or Chief Commercial Officer.

Work Environment & Company Culture

brighthush thrives on a culture of autonomy, collaboration, and innovation. Key highlights include:

• Fully remote work model with flexible hours to support work‑life balance.
• Inclusive, diverse, and high‑energy team environment.
• Transparent communication channels and open‑door leadership.
• Regular virtual team building, hackathons, and knowledge‑sharing sessions.
• Commitment to social responsibility and community impact initiatives.
• Culture of experimentation—every idea is tested, measured, and iterated.
• Recognition programs that celebrate both individual and team achievements.
• Access to cutting‑edge tools and platforms that empower remote collaboration.

Compensation & Benefits

While specific figures are tailored to experience and performance, we offer a competitive package that includes:

• Base salary commensurate with market standards for senior sales leadership.
• Performance‑based bonuses tied to revenue targets and team metrics.
• Equity or stock‑option opportunities to share in brighthush’s growth.
• Comprehensive medical, vision, and dental insurance plans.
• 401(k) retirement plan with employer match.
• Fully equipped home office stipend or choice of computer setup.
• Unlimited paid time off and flexible vacation policy.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including mental health resources and virtual fitness classes.
• Annual company retreats and off‑site strategy sessions.

How to Apply

Ready to lead the next wave of growth at brighthush? Submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role. We’re excited to explore how your vision and expertise can help us shape the future of digital banking.