Strategic Partnership Specialist – Customer Success & Circular Innovation Lead – Drive Growth, Retention, and Sustainable Waste Management Solutions at brighthush
About brighthush
brighthush is a trailblazer in the waste‑management and circular‑economy space, redefining how businesses and communities think about waste. By marrying cutting‑edge sensor technology, GPS tracking, and data‑driven analytics with deep sustainability expertise, we empower our partners to transform waste streams into valuable resources. Our mission is simple yet ambitious: to help every client move toward a zero‑waste future while delivering measurable environmental, economic, and social benefits.
Why brighthush?
At brighthush, we don’t just offer a job – we offer a purpose. Our culture is built on collaboration, continuous learning, and a relentless focus on impact. We celebrate diversity, encourage authentic voices, and reward innovation. As part of our team, you’ll work alongside passionate professionals who are committed to making a tangible difference in the world.
Industry Landscape & Our Role
The global waste‑management industry is undergoing a seismic shift. Regulatory pressures, consumer expectations, and the urgent need for resource efficiency are driving companies to adopt circular solutions. brighthush sits at the intersection of technology and sustainability, providing end‑to‑end platforms that enable real‑time waste monitoring, predictive analytics, and actionable insights. By partnering with us, you’ll help shape the future of how businesses manage waste, reduce costs, and meet ESG targets.
Key Responsibilities
- Strategic Account Management: Own a portfolio of high‑value customers, ensuring their success and long‑term partnership with brighthush.
- Lifecycle Oversight: Guide clients through every stage of the service journey—from onboarding and adoption to renewal and expansion.
- Data‑Driven Insights: Leverage platform analytics to identify opportunities for waste diversion, cost savings, and operational efficiencies.
- Cross‑Functional Collaboration: Partner with Sales, Sustainability, Procurement, and Operations to deliver integrated solutions that meet client goals.
- Vendor & Hauling Coordination: Execute service requests with hauling partners, ensuring timely pickups, temporary bins, and roll‑off solutions.
- Client Advocacy: Serve as the trusted advisor on waste technology, regulatory compliance, and circular‑economy best practices.
- Business Development: Identify and nurture upsell opportunities within existing accounts, such as new site additions or expanded service lines.
- Performance Reporting: Maintain accurate, up‑to‑date records in CRM, generate regular business reviews, and present findings to stakeholders.
- Continuous Improvement: Participate in process improvement initiatives, share lessons learned, and help shape the future of our customer experience.
- Ad Hoc Projects: Take ownership of special projects or cross‑team initiatives as directed by leadership.
- Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a sustainability authority.
- Risk Management: Identify potential compliance or operational risks and develop mitigation strategies in collaboration with legal and compliance teams.
Essential Qualifications
- Minimum of 2 years’ experience in account management, procurement negotiations, or customer success within a B2B environment.
- Hands‑on experience in the waste and recycling industry is required.
- Bachelor’s degree in Business, Environmental Science, Engineering, or a related field.
- Exceptional verbal and written communication skills, with the ability to translate complex data into actionable insights.
- Proven ability to manage multiple priorities, set clear goals, and deliver results with minimal supervision.
- Strong analytical mindset and proficiency in CRM and ERP systems such as brighthush.
- Self‑motivated, proactive, and comfortable working in a fast‑paced, evolving environment.
- High level of integrity, accountability, and a passion for sustainability.
Preferred Qualifications
- Experience in business analysis, waste auditing, or diversion reporting.
- Knowledge of local and state waste regulations, permitting, and compliance frameworks.
- Fluency in additional languages (e.g., Spanish, French, Mandarin) is a plus.
- Prior exposure to sustainability consulting or circular‑economy strategy.
Skills & Competencies
- Strategic Thinking: Ability to see the big picture and align client objectives with brighthush’s long‑term vision.
- Relationship Building: Skilled at cultivating trust with clients, vendors, and internal stakeholders.
- Problem Solving: Adept at diagnosing challenges and crafting innovative, data‑driven solutions.
- Project Management: Strong organizational skills, with a track record of delivering projects on time and within scope.
- Technical Proficiency: Comfortable navigating complex software platforms and interpreting data dashboards.
- Adaptability: Thrives in a dynamic environment, embraces change, and quickly learns new processes.
- Collaboration: Works effectively across functional teams while maintaining ownership of outcomes.
Career Growth & Learning Opportunities
At brighthush, your career path is as dynamic as the industry we serve. We offer:
- Structured mentorship programs with senior leaders.
- Access to industry conferences, webinars, and certification courses.
- Internal mobility into roles such as Sustainability Analyst, Sales Engineer, or Product Manager.
- Regular performance reviews that align your goals with the company’s strategic priorities.
- Opportunities to lead cross‑functional projects and influence product roadmap decisions.
- Dedicated learning budget for courses in data analytics, project management, and sustainability frameworks.
- Annual innovation challenge where teams can pitch new product ideas to senior leadership.
Work Environment & Culture
Our remote‑first model empowers you to work from any of the 17 states we serve, while still fostering a sense of community through:
- Weekly virtual team huddles and monthly town‑hall meetings.
- Quarterly in‑person retreats and networking events.
- Open‑door leadership policy and transparent communication channels.
- Inclusive hiring practices that celebrate diverse perspectives.
- Flexible scheduling, including rotating weekend coverage to support client needs.
- Wellness initiatives such as virtual yoga, mental‑health resources, and ergonomic assessments.
- Employee resource groups focused on sustainability, technology, and cultural inclusion.
Compensation & Benefits
While specific figures vary by role and location, brighthush offers a competitive total compensation package that includes:
- Base salary plus performance‑based incentives.
- Comprehensive health, dental, and vision insurance.
- Life and short‑term disability coverage.
- Paid vacation, holidays, and sick days.
- 401(k) retirement plan with company match.
- Professional development stipend and tuition reimbursement.
- Employee wellness programs and mental‑health resources.
- Equity options for eligible employees, aligning personal success with company growth.
- Annual bonus pool tied to company and individual performance metrics.
Application Process
We believe hiring is a two‑way conversation. Here’s what you can expect:
- Initial screening with our Talent Acquisition team.
- In‑depth interview with the hiring manager and key team members.
- Discussion with a senior leader to explore your career trajectory at brighthush.
- Optional case study or presentation to demonstrate your strategic thinking.
- Final assessment of cultural fit and alignment with brighthush values.
We encourage you to come prepared with questions about our culture, the role, and the impact you can make. Your curiosity and enthusiasm are just as important as your experience.
Equal Opportunity Employer
brighthush is committed to creating an inclusive environment for all employees. We welcome applicants of all ages, genders, identities, races, ethnicities, sexual orientations, and abilities. Your authentic self is valued here.
Ready to Make a Difference?
If you’re passionate about sustainability, thrive in a collaborative setting, and want to drive real change for businesses and communities, we’d love to hear from you. Join brighthush and help shape the future of waste management—one partnership at a time.
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