Strategic Remote Customer Success Manager – Automotive Dealer Portfolio Champion, Growth Advocate, and Data‑Driven Business Transformation Lead

About brighthush and the Automotive Success Landscape

brighthush is at the forefront of a seismic shift in the automotive industry. We empower dealers to harness the power of data, technology, and customer insight to drive profitability, streamline operations, and create unforgettable experiences for every buyer. In a market that is rapidly evolving toward electrification, digital sales, and subscription‑style ownership, our partners need a trusted ally who can translate complex analytics into actionable business outcomes. That ally is you, the Remote Customer Success Manager.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a mission. We champion a culture of curiosity, collaboration, and continuous improvement. Our remote‑first environment means you can work from anywhere while staying connected to a vibrant community of industry experts, data scientists, and customer success leaders. We invest in your professional growth through mentorship, training programs, and access to the latest industry research. And we celebrate success with a comprehensive rewards package that recognizes both individual and team achievements.

Key Responsibilities

As the strategic advocate for a defined portfolio of automotive dealers and dealer groups, you will be the linchpin that ensures our customers extract maximum value from our software and data products. Your day‑to‑day activities will include:

• Account Health & Risk Management: Monitor key performance indicators, identify potential churn risks, and develop proactive mitigation plans.
• Stakeholder Relationship Building: Cultivate deep, trust‑based relationships with C‑suite executives, operations managers, and IT leads across the dealer network.
• Success Planning & Execution: Translate business objectives into actionable success plans, aligning product usage, training, and support initiatives.
• Cross‑Functional Collaboration: Partner closely with Sales, Implementation, and Customer Solutions teams to ensure seamless handoffs and unified customer journeys.
• Data‑Driven Insights: Leverage our analytics platform to surface actionable insights, create dashboards, and present findings to stakeholders.
• Revenue Growth & Upsell Opportunities: Identify expansion opportunities within existing accounts, champion upsell and cross‑sell initiatives, and collaborate with the sales team to close deals.
• Customer Advocacy: Serve as the voice of the customer within brighthush, feeding back insights to product and engineering teams to drive continuous improvement.
• Performance Reporting: Prepare and deliver regular reports on account health, usage metrics, and ROI to both internal leadership and external clients.
• Continuous Learning: Stay abreast of industry trends, emerging technologies, and competitive landscape to provide forward‑thinking guidance to clients.

Essential Qualifications

• Minimum of 5 years’ experience in customer success, account management, or a related role within the automotive or automotive technology sector.
• Proven track record of managing a portfolio of high‑value accounts and driving measurable customer outcomes.
• Strong analytical mindset with the ability to interpret data, identify trends, and translate findings into actionable strategies.
• Exceptional communication skills—both written and verbal—across all levels of an organization.
• Experience collaborating with cross‑functional teams (sales, implementation, product, and support) to deliver integrated customer solutions.
• Proficiency with CRM platforms (e.g., brighthush), customer success tools (e.g., brighthush), and data visualization tools (e.g., brighthush, brighthush).
• Self‑motivated, highly organized, and comfortable working independently in a remote environment.
• Bachelor’s degree in Business, Marketing, Information Systems, or a related field.

Preferred Qualifications

• Advanced degree (MBA, MS) or relevant certifications (CSM, CSPO, or similar).
• Experience with automotive dealer management systems (e.g., brighthush, brighthush) or automotive data platforms.
• Background in data analytics or data science, with the ability to build and interpret complex models.
• Fluency in multiple languages, especially Spanish or Mandarin, to serve a diverse dealer base.
• Prior experience in a subscription‑based business model.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset: Passion for delivering value and exceeding expectations.
• Problem‑Solving: Creative and analytical approach to overcoming obstacles.
• Influence & Negotiation: Skilled at persuading stakeholders and negotiating mutually beneficial outcomes.
• Project Management: Proven ability to manage multiple initiatives simultaneously with clear timelines.
• Adaptability: Comfortable navigating change in a fast‑paced, evolving industry.
• Team Collaboration: Strong interpersonal skills and a collaborative spirit.

Career Growth & Learning Opportunities

At brighthush, we believe that your career trajectory should be as dynamic as the automotive market. As a Remote Customer Success Manager, you will:

• Progress to senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Participate in executive‑level strategy sessions, influencing the direction of our portfolio.
• Access a curated learning library, industry conferences, and internal knowledge‑sharing forums.
• Receive mentorship from seasoned leaders who have navigated similar career paths.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible work hours that accommodate global time zones and personal commitments.
• Regular virtual town halls, team‑building events, and informal coffee chats.
• A culture that celebrates diversity, equity, and inclusion—every voice matters.
• Access to cutting‑edge tools and technology that empower you to work efficiently.
• Clear career pathways and performance metrics that align with your professional goals.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for remote customer success leaders.
• Performance‑based bonuses tied to customer satisfaction, retention, and revenue growth.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) matching program to support your long‑term financial planning.
• Unlimited paid time off and a generous parental leave policy.
• Annual stipend for home office setup and technology upgrades.
• Wellness programs, including virtual fitness classes and mental health resources.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to make a lasting impact on the automotive industry? Submit your application through our careers portal and join a team that values innovation, collaboration, and customer success. We look forward to exploring how your expertise can help our dealer partners thrive in a rapidly changing marketplace.