Strategic Senior Director of Customer Success & Services – Module Frames & Solar Infrastructure – Leading Customer Experience, Operational Excellence, and Sustainable Growth in the Global Clean Energy Landscape

About brighthush

brighthush is not just a company; it’s a movement in the clean‑energy sector. With a portfolio that spans cutting‑edge solar modules, advanced manufacturing solutions, and intelligent software platforms, we empower photovoltaic (PV) manufacturers to build, operate, and scale solar power plants with unprecedented efficiency. Our mission is simple yet ambitious: accelerate the global transition to renewable energy by delivering hardware, software, and services that unlock the full value of solar power.

From the first design sprint to the final installation, every brighthush solution is engineered to be scalable, resilient, and future‑proof. We invest heavily in research and development, data analytics, and digital transformation, ensuring that each customer experiences a seamless, end‑to‑end journey that drives performance, reduces costs, and maximizes return on investment.

Why brighthush?

At brighthush, you’ll join a high‑impact team that is redefining how solar power is designed, built, and operated. We champion a People‑First philosophy, fostering an inclusive environment where diverse perspectives spark breakthrough solutions. Sustainability is woven into every facet of our business—from the products we create to the communities we serve. If you’re passionate about renewable energy, thrive in a fast‑moving environment, and want to make a tangible difference, brighthush is the place for you.

• Innovation at Scale – We combine state‑of‑the‑art technology with deep industry expertise to deliver solutions that scale globally.
• Impact‑Driven Culture – Every project contributes to a cleaner, more sustainable future.
• Career Growth – We provide clear pathways, mentorship, and continuous learning opportunities to help you reach your full potential.

Role Overview

As the Senior Director of Customer Success & Services – Module Frames, you will lead the creation and execution of customer‑centric processes that ensure seamless onboarding, ongoing support, and contract management for our module frame customers. Your first mandate will be to design and institutionalize SOPs, documentation, and systems that enable scalable, repeatable workflows. Once these foundations are in place, you will transition to actively managing client accounts, serving as the primary liaison between brighthush and our customers, and driving customer satisfaction to new heights. As the business unit expands, you will lead a growing team of direct reports, cultivating a high‑performance culture that delivers exceptional value to our clients.

Your leadership will shape the customer journey from the moment a prospect signs a contract to the final delivery and beyond, ensuring that every interaction reflects brighthush’s commitment to quality, reliability, and innovation.

Key Responsibilities

SOP Establishment & Process Design

• Collaborate with cross‑functional stakeholders—Sales, Product Management, Operations, Supply Chain, Finance, IT, and Engineering—to assess existing capabilities and identify opportunities for process optimization.
• Define and implement customer‑centric SOPs, workflows, and system integrations that streamline module frame delivery and support recurring purchase orders.
• Develop concise, user‑friendly documentation, training materials, and presentations that communicate new processes to internal teams and customers.
• Own continuous improvement of SOPs, leveraging data analytics to identify bottlenecks, reduce cycle times, and enhance quality.
• Establish, monitor, and report on key performance indicators (KPIs) for customer care, driving accountability and performance across the organization.
• Champion a culture of documentation excellence, ensuring that every process is traceable, auditable, and aligned with industry best practices.

Customer Account Management

• Serve as the primary point of contact for all module frame customers, ensuring world‑class service and rapid resolution of any issues.
• Schedule and lead regular customer meetings, status updates, and deliverable reviews to maintain transparency and trust.
• Document evolving customer requirements and effectively communicate changes to internal stakeholders, ensuring alignment and timely execution.
• Ensure legal and financial contractual obligations are understood, adhered to, and deadlines are proactively managed.
• Advocate for the customer within brighthush, championing their needs and driving cross‑functional collaboration to deliver value.
• Coordinate end‑to‑end product delivery—from purchase order acceptance to final shipment—liaising with Supply, Logistics, Finance, Quality, freight forwarders, and customers.
• Develop and maintain project dashboards that provide real‑time visibility into project status, risks, and action items for both internal teams and customers.
• Lead post‑delivery reviews to capture lessons learned, identify improvement opportunities, and reinforce long‑term relationships.

Team Leadership & Development

• Build and lead a high‑performing team of Customer Success Managers, providing mentorship, coaching, and career development opportunities.
• Define clear performance expectations, conduct regular performance reviews, and recognize achievements to foster a culture of excellence.
• Collaborate with HR and Learning & Development to design training programs that enhance technical knowledge, customer‑service skills, and leadership capabilities.
• Promote a collaborative, inclusive environment where team members feel empowered to innovate and take ownership of customer outcomes.
• Implement succession planning initiatives to ensure continuity and growth within the customer success function.

Essential Qualifications

• Minimum 7 years of Project/Program Management experience in energy, construction, mining, or oil & gas sectors.
• Minimum 5 years of direct customer account or relationship management experience.
• Strong project management credentials—PMP or equivalent certification preferred.
• Demonstrated excellence in customer service, with a proven track record of resolving complex support issues.
• Exceptional attention to detail, tenacity in follow‑ups, and a commitment to leading by example.
• Experience navigating and influencing within a highly matrixed organization.
• Excellent verbal and written communication skills, capable of articulating complex concepts to diverse audiences.
• Proven leadership capabilities, including team building, coaching, and performance management.
• Passion for solar or renewable energy, with a deep understanding of PV technology and its applications.

Preferred Qualifications

• Experience in the solar manufacturing or module frame industry.
• Knowledge of advanced manufacturing processes, quality management systems, and supply chain optimization.
• Familiarity with ERP and CRM platforms commonly used in the energy sector.
• Experience with data‑driven decision making and performance analytics.
• Background in change management and process re‑engineering.

Core Skills & Competencies

• Strategic Thinking: Ability to translate business objectives into actionable plans and measurable outcomes.
• Stakeholder Management: Skilled at building relationships across all levels, from C‑suite executives to frontline teams.
• Analytical Acumen: Proficiency in data analysis, KPI development, and continuous improvement methodologies.
• Communication: Clear, concise, and persuasive communication in both written and verbal formats.
• Customer‑Centric Mindset: Deep empathy for customer needs and a relentless drive to exceed expectations.
• Adaptability: Comfortable operating in a fast‑paced, evolving environment with shifting priorities.
• Leadership: Inspiring and motivating teams to achieve high performance and professional growth.

Career Growth & Development Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As Senior Director, you will have the opportunity to:

• Progress to a Vice President or Chief Customer Officer role, overseeing global customer success across all product lines.
• Lead cross‑functional initiatives that shape product strategy, go‑to‑market plans, and operational excellence.
• Participate in executive leadership meetings, influencing company‑wide decisions and strategy.
• Engage in continuous learning through leadership development programs, industry conferences, and specialized training.
• Mentor junior leaders, fostering a culture of knowledge sharing and professional growth.
• Take ownership of strategic projects that directly impact the company’s growth trajectory and market positioning.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, collaboration, and accountability. Key attributes of our environment include:

• Inclusive & Diverse – We celebrate differences and foster an environment where every voice is heard.
• Flexible Work Arrangements – Hybrid and remote options are available to support work‑life balance.
• Innovation‑Driven – Continuous improvement and experimentation are embedded in our DNA.
• Impact‑Focused – Every project contributes to a cleaner, more sustainable future.
• Team‑Centric – Collaboration across departments is encouraged, with regular cross‑functional workshops and knowledge‑sharing sessions.
• Transparent Leadership – Open communication channels and a commitment to feedback create a culture of trust.

Compensation & Benefits

While specific figures may vary by location and experience, the overall package at brighthush is designed to attract and retain top talent. Typical components include:

• Competitive Base Salary – Market‑aligned compensation reflecting your expertise and impact.
• Performance Bonuses – Generous discretionary bonuses tied to individual, team, and company performance.
• Equity Opportunities – Eligibility for stock options or restricted stock units, aligning your success with the company’s growth.
• Health & Wellness – Comprehensive medical, dental, and vision coverage, including mental health resources.
• Retirement Plans – 401(k) with company matching to help you build long‑term financial security.
• Paid Time Off – Unlimited PTO policy, paid holidays, and a generous parental leave program.
• Professional Development – Reimbursement for certifications, conferences, and continuing education.
• Other Perks – Flexible work hours, wellness stipends, and a supportive, collaborative culture.

How to Apply

If you are ready to lead a high‑impact customer success function, drive process excellence, and help shape the future of clean energy, we encourage you to apply today. Submit your resume and a cover letter outlining your relevant experience and why you’re excited about this role at brighthush. We look forward to learning how your vision and expertise can help us elevate our customers and accelerate the global transition to renewable energy.

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.