Strategic Senior Enterprise Customer Success & Solutions Director – Championing Data‑Driven Growth, Executive Partnerships, and Predictable Revenue Acceleration for Global Leaders at brighthush

Welcome to brighthush – Where Data Meets Strategy

At brighthush, we’re not just a technology company; we’re a catalyst for transformation. Our mission is to empower Fortune 500 leaders, high‑growth startups, and industry pioneers with the insights they need to outpace competition, accelerate innovation, and secure sustainable growth. By marrying advanced artificial intelligence, robust data pipelines, and intuitive visualization tools, we turn raw data into actionable strategy that drives measurable, predictable revenue. Join a team that’s redefining how enterprises harness market intelligence.

Why This Role Is a Game‑Changer

In an era where data is abundant but insight is scarce, the ability to translate complex analytics into clear business value is the ultimate differentiator. As the Strategic Senior Enterprise Customer Success & Solutions Director, you will be the linchpin that connects our cutting‑edge platform, our most valuable clients, and the broader business ecosystem. Your strategic vision and hands‑on expertise will shape how C‑suite executives, product leaders, and data scientists extract maximum value from brighthush’s solutions, driving customer advocacy and scaling our impact worldwide.

Role Overview

You will lead a high‑impact, cross‑functional team that delivers end‑to‑end customer success for our largest, most complex accounts. Your mandate is to turn data into decisive action, ensuring every engagement delivers tangible ROI, fosters long‑term loyalty, and positions brighthush as the strategic partner of choice for enterprise leaders. You will be a trusted advisor to C‑level stakeholders, a catalyst for adoption, and a champion of continuous improvement across the customer journey.

Key Responsibilities

Enterprise Leadership & Governance

• Build, mentor, and scale a world‑class Customer Success and Solutions team focused on global, multi‑region accounts.
• Design and implement scalable engagement frameworks that align with complex organizational structures and distributed teams.
• Champion best practices for deploying data‑driven solutions across distributed teams, ensuring consistency and excellence.
• Drive continuous improvement of processes, tools, and metrics to guarantee consistent delivery of value and measurable outcomes.
• Instill a culture of accountability, data‑driven decision making, and relentless pursuit of customer success.

Executive Engagement & Value Realization

• Partner with senior stakeholders—CIOs, CTOs, CFOs, VPs of Sales—to align technical solutions with strategic business objectives.
• Translate technical capabilities (APIs, data workflows, AI models) into clear financial outcomes such as revenue growth, cost savings, and retention.
• Own the customer journey from onboarding to expansion, ensuring every initiative is tied to measurable ROI and long‑term value.
• Serve as a trusted advisor, facilitating executive‑level discussions and influencing decision‑making.
• Build and maintain a network of executive champions who advocate for brighthush within their organizations.

Technology Strategy & GTM Enablement

• Advise customers on integrating modern data platforms, automation, and AI‑driven workflows into their GTM operations.
• Champion adoption of scalable architectures that seamlessly connect with CRM systems, marketing automation, and other enterprise tools.
• Guide customers in optimizing end‑to‑end GTM processes using data and automation to accelerate sales cycles.
• Collaborate with Product to shape the roadmap based on customer insights and emerging market trends.
• Ensure that technology solutions are future‑proof, secure, and compliant with industry standards.

Proof of Value & Team Development

• Build and mentor a team of consultative, technically strong customer‑facing professionals.
• Lead execution of proof‑of‑value initiatives that demonstrate measurable business impact.
• Elevate the team from feature delivery to strategic value creation, fostering a culture of continuous learning.
• Implement career development plans, coaching, and performance reviews to nurture talent.
• Encourage cross‑functional knowledge sharing and internal mentorship programs.

Cross‑Functional Alignment & Financial Modeling

• Partner with Sales, Product, and Customer Success to align on customer outcomes and revenue goals.
• Develop business value frameworks that quantify the impact of solutions on customer performance.
• Support strategic account planning, expansion initiatives, and renewal strategies.
• Create and maintain financial models that forecast revenue, margin, and ROI for key accounts.
• Provide data‑driven insights that inform executive strategy and board‑level reporting.

Success Metrics

• Retention & Expansion: Maintain high customer retention and drive account growth through strategic engagement.
• Time‑to‑Value: Accelerate onboarding speed and realize customer outcomes faster.
• Predictability: Enhance customer health visibility and renewal forecasting accuracy.
• Executive Engagement: Build trusted advisor relationships across top‑tier enterprise accounts.
• Team Impact: Foster a high‑performing, collaborative team culture that consistently exceeds performance targets.

Essential Qualifications

• 15+ years of experience in enterprise‑facing roles such as Customer Success, Solutions Architecture, or Technical Consulting.
• Proven track record working with large, complex global organizations.
• Deep understanding of how technical solutions impact business performance (revenue, cost, retention).
• Exceptional executive presence, storytelling ability, and influence over senior stakeholders.
• Strong technical acumen: enterprise platforms, APIs, data integration, workflow automation, and modern GTM systems.
• Experience building and scaling high‑performing teams.
• Advanced degree (MBA, MS, or equivalent) or relevant certifications (e.g., Certified Customer Success Manager, AWS Certified Solutions Architect) is a plus.
• Fluency in English; additional languages are a strong advantage.

Preferred Qualifications

• Experience in the data analytics, AI, or SaaS industry.
• Background in financial modeling and business case development.
• Fluency in multiple languages and experience working across diverse cultural contexts.
• Knowledge of enterprise security and compliance frameworks (GDPR, SOC 2, ISO 27001).
• Experience with large‑scale data platform implementations and enterprise data governance.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Empathy
• Data‑Driven Decision Making
• Technical Fluency & Systems Integration
• Executive Communication & Storytelling
• Project & Program Management
• Change Management & Adoption Enablement
• Collaboration & Cross‑Functional Alignment
• Analytical & Financial Modeling
• Mentorship & Talent Development

Career Growth & Learning Opportunities

At brighthush, growth is a shared journey. As Strategic Senior Enterprise Customer Success & Solutions Director, you will:

• Lead a high‑impact team and shape the future of our enterprise customer experience.
• Collaborate with product, engineering, and sales leaders to influence the roadmap and GTM strategy.
• Participate in executive leadership meetings and contribute to company‑wide strategy.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge hubs.
• Mentor junior leaders and build a legacy of excellence within the organization.
• Explore opportunities to transition into broader leadership roles such as VP of Customer Success or Chief Customer Officer.

Work Environment & Company Culture

brighthush thrives on curiosity, collaboration, and bold innovation. Our remote‑first model empowers you to work from anywhere in the USA, while our virtual team rituals—weekly town halls, hackathons, and cross‑functional workshops—ensure you stay connected and inspired. We celebrate diversity, champion inclusion, and foster an environment where every voice is heard and every idea has the chance to flourish. Our leadership team is approachable, transparent, and committed to your professional development.

Compensation, Perks & Benefits

While specific figures are tailored to experience and market, you can expect a competitive base salary, performance‑based bonuses, and equity participation. Additional perks include:

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work hours.
• Professional development stipend and conference budget.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.
• Access to cutting‑edge tools and technologies that support your work and growth.

How to Apply

If you’re ready to lead enterprise customer success at the intersection of data, AI, and GTM strategy, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s mission. Join us in shaping the future of enterprise analytics and driving transformative growth for our global clients.