Strategic Senior Product Owner & Business Systems Analyst – Driving AI‑Enabled Customer Experience, Digital Transformation, and Enterprise Platform Strategy at brighthush

About brighthush

brighthush is more than a telecommunications provider; it is the engine behind the next wave of digital connectivity. With a nationwide fiber network that powers millions of homes and businesses, brighthush delivers blazing‑fast, reliable internet that fuels remote work, smart cities, and the future of the Internet of Things. Our mission is to transform how people experience connectivity by marrying cutting‑edge technology with a concierge‑style customer focus. At brighthush, we thrive on collaboration, continuous improvement, and a relentless pursuit of excellence.

Why brighthush is the Place for Visionary Leaders

In a world where technology evolves at breakneck speed, brighthush offers a platform where your ideas can shape the future of communications. We invest heavily in our people: robust learning pathways, mentorship programs, and the chance to lead cross‑functional initiatives that directly impact millions of customers. If you are passionate about solving complex problems, driving data‑driven decisions, and building world‑class customer experiences, brighthush invites you to join our journey.

Role Overview

The Senior Product Owner & Business Systems Analyst is a pivotal leadership role that blends product ownership, business analysis, and platform stewardship. You will be the single point of accountability for the health, evolution, and strategic alignment of the brighthush ecosystem (brighthush Cloud, brighthush Cloud, brighthush Cloud, brighthush CPQ, and related integrations) that powers brighthush’s fiber network sales, service delivery, and customer care operations.

In this capacity, you will partner with executive stakeholders, cross‑functional teams, and external vendors to translate business objectives into actionable technology solutions. Your influence will shape the customer journey, streamline internal processes, and elevate the overall customer experience to new heights.

Key Responsibilities

Product Ownership & Roadmap Leadership

• Own the platform product backlog: Prioritize features, enhancements, and bug fixes based on strategic impact, ROI, and customer value.
• Define the roadmap: Translate long‑term vision into a clear, actionable plan that aligns with corporate strategy.
• Manage the release calendar: Coordinate sprint planning, release windows, and stakeholder communication to ensure smooth deployments.
• Champion continuous improvement: Regularly review performance metrics and user feedback to refine the product strategy.

Vision & Design

• Translate high‑level business concepts: Create epics, user stories, and acceptance criteria that guide development.
• Collaborate with UX designers: Build intuitive, customer‑centric interfaces that reduce friction and increase adoption.
• Champion design thinking: Encourage rapid prototyping and iterative testing to validate concepts early.
• Ensure accessibility and compliance: Embed best practices for accessibility, data privacy, and regulatory adherence into design.

Stakeholder Collaboration

• Facilitate workshops, discovery sessions, and design reviews with business leaders, field teams, and technical partners.
• Capture requirements, validate solutions, and manage expectations across all levels of the organization.
• Act as the bridge between technical teams and business stakeholders, ensuring clear, consistent communication.
• Build strong relationships with executive sponsors to secure buy‑in and resources.

Process & Journey Mapping

• Diagram end‑to‑end customer journeys and internal workflows across lead‑to‑order, service delivery, and field service.
• Identify friction points and propose automation or AI‑enabled enhancements.
• Document best practices and standard operating procedures to ensure consistency and scalability.

Data‑Driven Decision Making

• Define key performance indicators (KPIs) for platform health, customer satisfaction, and operational efficiency.
• Leverage analytics tools to surface insights, forecast trends, and recommend data‑backed improvements.
• Collaborate with data science teams to integrate AI and machine learning models that enhance predictive capabilities.

Vendor & Partner Management

• Evaluate, onboard, and manage relationships with third‑party technology partners and service providers.
• Negotiate contracts, service level agreements (SLAs), and performance metrics to align with business goals.
• Ensure seamless integration of external solutions into the brighthush platform ecosystem.

Essential Qualifications

• 10+ years of experience in product ownership, business analysis, or platform management within a technology or telecommunications environment.
• Proven track record of delivering complex, enterprise‑scale solutions that improve customer experience and operational efficiency.
• Deep understanding of brighthush ecosystems (brighthush Cloud, brighthush Cloud, brighthush Cloud, brighthush CPQ) and integration patterns.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication skills, capable of articulating technical concepts to non‑technical stakeholders.
• Experience leading cross‑functional teams and managing stakeholder expectations in a fast‑paced environment.
• Certified Scrum Product Owner (CSPO) or equivalent agile certification is highly desirable.

Preferred Qualifications

• Hands‑on experience with AI/ML initiatives that drive customer engagement or operational automation.
• Background in digital transformation projects, especially within the telecommunications sector.
• Knowledge of regulatory frameworks affecting data privacy, accessibility, and telecommunications compliance.
• Experience with design thinking workshops and user‑experience research methodologies.
• Prior exposure to vendor management and contract negotiation in a technology context.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Product Lifecycle Management
• Business Process Modeling & Optimization
• Data Analysis & KPI Development
• Stakeholder Engagement & Influence
• Agile & Scrum Methodologies
• UX Collaboration & Design Thinking
• Vendor & Partner Relationship Management
• Change Management & Continuous Improvement

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology we champion. As a Senior Product Owner & Business Systems Analyst, you will:

• Lead high‑impact initiatives that shape the future of our platform strategy.
• Mentor junior product owners and analysts, fostering a culture of knowledge sharing.
• Participate in executive‑level strategy sessions, gaining visibility across the organization.
• Access a comprehensive learning portal that includes courses on AI, data science, advanced brighthush administration, and leadership development.
• Earn certifications such as brighthush Certified Advanced Administrator, brighthush Certified Platform App Builder, and AI‑specific credentials.
• Explore lateral moves into architecture, data science, or enterprise strategy roles as you grow.

Meet the Team

The Product & Platform team at brighthush is a diverse, high‑energy group of professionals who thrive on collaboration and innovation. You will work alongside:

• Senior Product Managers who bring strategic vision and market insight.
• UX Designers who craft intuitive, customer‑centric interfaces.
• Data Scientists who build predictive models that drive smarter decisions.
• Software Engineers who turn ideas into scalable, reliable solutions.
• Business Analysts who translate complex requirements into actionable stories.
• Operations Specialists who ensure seamless service delivery and customer satisfaction.

Success Stories

Our platform initiatives have already delivered measurable impact:

• Implemented an AI‑driven routing engine that reduced average call wait times by 35%.
• Launched a self‑service portal that increased customer self‑resolution rates by 42%.
• Integrated brighthush CPQ with the sales ecosystem, cutting quote‑to‑cash cycles by 28%.
• Introduced a data‑driven dashboard that enabled real‑time monitoring of network health, reducing downtime by 18%.

Work Environment & Company Culture

brighthush is built on a foundation of collaboration, innovation, and a customer‑first mindset. Our culture is defined by:

• Transparent communication across all levels, ensuring everyone understands the company’s vision and their role in it.
• Inclusive decision‑making, where diverse perspectives are valued and leveraged.
• Flexibility in work arrangements, including hybrid and remote options to support work‑life balance.
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