Strategic Visionary Executive Leader – Vice President of Customer Experience & Engagement in Renewable Energy & Sustainable Solutions, Driving Global Impact at brighthush

About brighthush

brighthush is more than a renewable energy company; it is a global movement dedicated to accelerating the transition to a low‑carbon future. With a diversified portfolio that spans solar, wind, biogas, and cutting‑edge energy storage, we partner with farmers, municipalities, industrial leaders, and community stakeholders to build resilient infrastructure that fuels growth, enhances resilience, and champions environmental stewardship. Our mission is bold yet clear: deliver exceptional value to customers, partners, and stakeholders while driving sustainable impact at scale.

At brighthush, we believe that technology is only as powerful as the people who use it. That’s why we invest heavily in our people, culture, and customer relationships. Curiosity thrives, collaboration is the norm, and every voice can shape the future of energy. If you’re passionate about making a tangible impact, brighthush offers you the platform to lead, innovate, and grow.

Why This Role Matters

Customer experience is the heartbeat of any organization that seeks to thrive in a rapidly evolving market. In the renewable energy sector, where projects span years, budgets run into the millions, and stakeholders range from local farmers to national utilities, the quality of our interactions can make the difference between a successful partnership and a missed opportunity. As Vice President of Customer Experience & Engagement, you will be the steward of that heartbeat, ensuring that every touchpoint—whether a sales call, a project kickoff, or a post‑installation support session—resonates with transparency, reliability, and sustainability.

Key Responsibilities

• Strategic Leadership & Vision: Design and execute a forward‑looking customer experience roadmap that aligns with brighthush’s long‑term business objectives and sustainability goals. Translate high‑level strategy into actionable plans that drive measurable outcomes.
• Customer Engagement & Relationship Management: Oversee all customer‑facing initiatives, ensuring consistent, high‑quality interactions across sales, onboarding, project delivery, and support. Champion a culture where every team member understands the customer journey.
• Cross‑Functional Collaboration: Partner with business development, engineering, operations, finance, and product teams to embed customer‑centric thinking into every phase of project development and execution.
• Process & Standards Development: Design and enforce standardized communication protocols, service level agreements, onboarding procedures, and escalation pathways that guarantee a seamless experience for all stakeholders.
• Metrics & Analytics: Establish robust customer satisfaction metrics, develop feedback loops, and generate actionable insights that drive continuous improvement. Own the customer experience scorecard and present findings to the executive board.
• Issue Resolution & Escalation Management: Lead the resolution of high‑impact customer issues, ensuring timely, professional, and transparent outcomes. Develop a proactive incident management framework.
• Team Building & Mentorship: Recruit, develop, and inspire a high‑performing customer experience team. Foster a culture of ownership, collaboration, and professional growth, while ensuring diversity and inclusion at every level.
• Digital & CRM Enablement: Identify, evaluate, and implement digital tools, CRM enhancements, and analytics platforms that empower proactive engagement and data‑driven decision making.
• Strategic Account Management: Support executive‑level relationships with key accounts, contributing to long‑term partnership strategies, renewal initiatives, and upsell opportunities.
• Continuous Improvement & Innovation: Analyze customer feedback, market trends, and operational data to recommend and implement process enhancements that elevate service quality.
• Stakeholder Communication: Craft clear, compelling narratives for internal and external audiences, translating complex technical information into customer‑friendly language.
• Change Management: Lead organizational change initiatives that embed customer‑centric values across all departments and geographies, ensuring alignment with brighthush’s culture and values.

Essential Qualifications

• 15+ years of progressive experience in customer experience, success, or client services, with a proven track record of leading large, distributed teams.
• Senior executive experience as Vice President of Customer Experience, Customer Success, or a comparable role.
• Deep understanding of customer relationship management, service delivery, and stakeholder engagement in complex B2B environments.
• Demonstrated success in developing and executing customer experience strategies that drive measurable improvements in satisfaction, retention, and revenue.
• Strong analytical mindset with expertise in customer metrics, retention modeling, and performance dashboards.
• Proven ability to manage geographically dispersed teams and collaborate effectively in a remote or hybrid setting.
• Excellent communication, negotiation, and presentation skills, capable of influencing at all levels of the organization.
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field; MBA or advanced qualification preferred.

Preferred Qualifications

• Experience in renewable energy, biogas, or sustainable natural gas organizations.
• Background working with agricultural businesses, utilities, or large infrastructure project stakeholders.
• Hands‑on experience with enterprise CRM systems, customer analytics platforms, and digital engagement tools.
• Track record of leading organizational improvement initiatives that enhance customer communication across complex project lifecycles.
• Proficiency in developing strategic account engagement plans that support long‑term partnership and revenue growth.

Skills & Competencies

• Strategic Vision & Execution
• Customer‑Centric Leadership
• Data‑Driven Decision Making
• Change Management & Process Optimization
• Stakeholder Engagement & Influence
• Digital Literacy & CRM Expertise
• Cross‑Functional Collaboration
• Team Building & Talent Development
• Resilience & Adaptability in Fast‑Paced Environments
• Strong Ethical Judgment & Integrity

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the renewable energy landscape. As Vice President of Customer Experience, you will:

• Lead a high‑impact executive team and shape the future of customer engagement across a global portfolio.
• Collaborate with senior leaders to influence strategic direction, product innovation, and market expansion.
• Access continuous learning programs, including executive coaching, industry conferences, and cross‑functional training.
• Participate in mentorship initiatives, both as a mentor and a mentee, fostering a culture of knowledge sharing.
• Benefit from a clear succession plan that positions you for potential advancement to Chief Experience Officer or other C‑suite roles.

Work Environment & Company Culture

brighthush thrives on a culture that values curiosity, collaboration, and impact. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and cross‑departmental syncs.
• Digital collaboration tools that enable real‑time communication and project tracking.
• Regular virtual team‑building activities and quarterly in‑person retreats.
• A commitment to work‑life balance, with flexible schedules and generous paid time off.
• A focus on sustainability, including carbon‑neutral operations, green commuting incentives, and community outreach programs.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with senior executive roles in the renewable energy sector.
• Performance‑based bonuses linked to customer satisfaction, retention, and revenue milestones.
• Equity or stock‑option plans that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Retirement savings plan with company match.
• Professional development budget and tuition reimbursement.
• Wellness programs, including virtual fitness classes, mental health resources, and wellness stipends.
• Generous paid parental leave and family support benefits.

Why Join brighthush?

As Vice President of Customer Experience, you will be at the heart of brighthush’s mission to power a cleaner, more resilient world. Your strategic vision will shape how we connect with customers, partners, and communities, ensuring that every interaction reflects our commitment to excellence and sustainability. You will lead a talented, diverse team, collaborate with industry pioneers, and drive initiatives that have a lasting impact on the environment and society.

We are looking for a seasoned customer experience leader who thrives on challenge, innovation, and purpose. If you are ready to bring your expertise to a company that values impact over profit, we invite you to join brighthush and help us accelerate the transition to a sustainable future.

How to Apply

Ready to make a difference? Submit your resume and a cover letter outlining your vision for customer experience in the renewable energy sector through our careers portal at . We look forward to exploring how your leadership can help us accelerate the transition to a sustainable future.