Strategic VP of Global Customer Success & AI‑Powered Data Platform Leadership – Accelerate Customer Value, Retention, and Growth at brighthush

About brighthush

brighthush is a trailblazer in the data revolution, turning raw, fragmented information into a unified, trusted source of truth that powers next‑generation AI agents, advanced analytics, and mission‑critical operational systems. Our cloud‑native, AI‑ready Context Intelligence Platform is trusted by more than 200 of the world’s leading brands across life sciences, financial services, healthcare, and technology. By delivering a single, scalable foundation for data, we help organizations accelerate innovation, mitigate risk, and unlock new revenue streams.

Our culture is built on three core pillars: Customer First, Better Together, and a relentless pursuit of continuous improvement. We celebrate diversity, encourage collaboration, and reward bold thinking. As a fully distributed, flexible‑work organization, we give our people the autonomy to balance personal and professional priorities while driving transformative outcomes for our clients.

Role Overview

The Vice President of Customer Success is a senior executive who will shape the future of data‑centric AI by ensuring every brighthush customer realizes measurable business value from our platform. You will build, scale, and inspire a global Customer Success organization that turns deployment into a mission‑critical data platform, driving higher data quality, faster time‑to‑insight, and AI‑enabled use cases. This role is a key executive voice for the customer, influencing product, engineering, and go‑to‑market strategies to maximize Gross Revenue Retention (GRR), adoption, expansion, and advocacy.

Why This Role Matters

• Helps large, complex enterprises navigate data transformation across customer, product, supplier, and multi‑domain unification.
• Transforms customer relationships into strategic partnerships that fuel recurring revenue growth.
• Shapes the future of data‑centric AI by ensuring our platform becomes the foundation for enterprise decision‑making.

Key Responsibilities

• Build a world‑class Customer Success organization: Recruit, develop, and retain top talent across regions, ensuring alignment with brighthush’s growth ambitions.
• Drive adoption and expansion: Accelerate cross‑sell and upsell opportunities, increase product adoption, and improve overall customer lifetime value.
• Define and operationalize a value realization framework: Tie customer outcomes to measurable metrics, creating repeatable playbooks that guide CSMs through the entire journey—from pre‑sales to go‑live and beyond.
• Champion the customer voice: Serve on executive councils, lead Customer Councils focused on industry or use‑case topics, and collaborate with product and engineering to prioritize roadmap items.
• Implement continuous improvement: Establish processes, metrics, and analytics that drive ongoing optimization of the customer journey.
• Foster a culture of learning: Create robust onboarding programs, knowledge sharing sessions, and professional development pathways for the Customer Success team.
• Align segmentation and account strategy: Work with sales and marketing to define ideal customer profiles, segment the customer base, and align account teams accordingly.
• Lead high‑impact events: Partner with marketing to design and deliver virtual, in‑person, or hybrid conferences that showcase customer success stories and thought leadership.
• Collaborate cross‑functionally: Partner with product, engineering, sales, and marketing to ensure a seamless, customer‑centric experience across all touchpoints.

Essential Qualifications

• Bachelor’s degree in Computer Science, Business, or a related field (or equivalent experience).
• 15+ years of senior leadership experience in highly regulated industries such as Life Sciences, Healthcare, or Financial Services.
• Deep expertise in SaaS, PaaS, and IaaS environments, with a proven track record of scaling global customer success teams.
• Demonstrated ability to influence senior stakeholders through negotiation, consensus building, and data‑driven storytelling.
• Strong empathy for customers combined with a passion for revenue growth and recurring business models.
• Analytical mindset with a focus on process optimization and measurable outcomes.
• Excellent communication, presentation, and stakeholder management skills.
• Experience with Master Data Management (MDM), cloud, enterprise, and SaaS platforms.

Preferred Qualifications

• Prior experience leading Customer Success in a high‑growth, enterprise‑software company.
• Background in both post‑sale and pre‑sale functions, providing a holistic view of the customer lifecycle.
• Track record of building customer advocacy programs that drive referrals, case studies, and referenceability.
• Experience with AI‑enabled data platforms or data governance solutions.
• Global mindset with fluency in multiple languages a plus.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Empathy
• Data‑Driven Decision Making
• Change Management & Execution Excellence
• Team Building & Talent Development
• Cross‑Functional Collaboration
• Financial Acumen & Revenue Forecasting
• Influence & Negotiation
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the data landscape you’ll help transform. As VP of Customer Success, you’ll:

• Lead a high‑impact, cross‑functional executive team that shapes the future of data‑centric AI.
• Gain exposure to senior leadership, including the CEO, CFO, and product executives.
• Drive strategic initiatives that directly influence company revenue and market positioning.
• Participate in industry conferences, thought‑leadership panels, and advisory boards.
• Access continuous learning resources, including executive coaching, leadership development programs, and industry certifications.

Work Environment & Culture

brighthush thrives on collaboration, innovation, and a shared commitment to customer success. Our distributed workforce model empowers employees to work from anywhere while staying connected through:

• Weekly virtual town halls and regional meet‑ups.
• Cross‑team hackathons that foster creativity and rapid prototyping.
• Transparent communication channels that keep everyone informed and engaged.
• Inclusive hiring practices that celebrate diverse perspectives.
• Flexible work arrangements that support work‑life balance.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer retention, expansion, and advocacy metrics.
• Equity or stock‑option plans that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and flexible work policies.
• Professional development budget and tuition reimbursement.
• Wellness programs, mental health resources, and employee assistance programs.

How to Apply

If you’re ready to lead a global Customer Success organization that transforms enterprise data into actionable intelligence, we want to hear from you. Join brighthush and help shape the future of AI‑powered data platforms.

Apply now and become a pivotal part of brighthush’s mission to deliver customer‑first, AI‑ready data solutions worldwide.