Strategy & Operations Analyst

Strategy & Operations Analyst Location: Remote – USA Contract duration: Through December 2026 possible extension until December 2027 Contract Type: W2 under Staffing Supplier Pay rate: $53.35/hour Visa Sponsorship: Not applicable Help grow a leading subscription business by identifying opportunities to improve customer adoption and retention. In this role, you’ll investigate customer needs, develop data-backed recommendations, and help take initiatives from initial analysis through testing and launch. What you’ll do Analyze customer behavior to understand why people subscribe, stay, or cancel. Shape findings into clear recommendations and actionable plans. Use SQL and AI tools to analyze data, and build financial models to size opportunities and support business cases. Design and run experiments and launches to improve the customer experience. Partner with Product, Engineering, Analytics, Finance, and Marketing teams to move initiatives forward. Present insights and recommendations to project teams and senior leaders. What we’re looking for 2–3 years of experience in management consulting, strategy and operations, or a similar analytical role. Strong problem-solving skills and comfort working through ambiguity. Proficiency in SQL and financial modeling using Excel or Google Sheets. Ability to turn analysis into clear recommendations and pressure-test assumptions. Experience using AI tools to support analysis or automate repetitive tasks. Cross-functional project leadership experience and strong communication skills. A customer-focused approach to problem-solving. Preferred qualifications Experience with experiment design and business cases. Cross-functional project management skills. Experience communicating with senior leaders.