Supervisory Veterans Claims Examiner

Summary

The VASRD Program Operations are responsible for providing special project expertise, project management, and data analytics to assist the VASRD Regulations and Implementation teams. Responsible for planning, programming, coordinating, and directing, and reviewing all activities assigned. Monitors programs and activities related to disability benefits and services provided to Veterans, their dependents, or beneficiaries. Works with other elements of VBA in relation to Veterans' benefits. Duties Specific duties include: The incumbent is a second level supervisor: - Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. - Plans and assigns work, sets priorities, advises employees on program goals and objectives, and makes decisions on work problems presented by subordinate supervisors. - Sets performance standards and appraises work of employees. - Identifies developmental and training needs of employees; provide and/or arrange for needed development and training. - Hears and resolves employee complaints and refers more serious grievances to higher authority with recommendations for resolution. - Counsels employees on work and management policies. - Effects minor disciplinary actions such as reprimands and warnings, recommends other action in more serious cases. - Initiates personnel action for recruitment, reassignment, promotion, reclassification, etc. - Interviews and selects employees for vacant positions. - Actively support special program such as EEO, safety, internal controls, etc. - Serves as an advisor to the VASRD PMO assistant director and CS senior leadership on issues regarding technical, regulatory, procedural, and operational aspects of the CS programs. - Studies program operations, economic studies, health outcome studies, new legislation, systems that facilitate automated benefits delivery, management initiatives, and the operation of interacting programs and organizations to assist in the development of new and modified policies and/or regulations. - Formulates and recommends instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions, which support delivery of benefits and services to Veterans. - Participates in special projects devoted to supporting policy analysis and updates. - Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization. - Undertakes long and short-term research. - Studies program activities within CS to support the organization's business goals and objectives. - Reviews, monitors, and oversees, the completion of additional assignments, to include but not limited to, special projects and preparation of recommendations for procedural or regulatory change. - Oversees work products from the VASRD PMO to ensure delivery of accurate, clear, and comprehensible documents and emails, to include but not limited to white papers (options papers, position papers, etc.). - Provides timely responses, in writing, to internal and external stakeholder inquiries in a comprehensive, accurate, clear, and comprehensible manner, while adhering to accepted standards of formatting and style, spelling, grammar, punctuation, etc. - Prepares all necessary administrative materials, correspondences, and justifications detailing reasons for decisions. - Deals with issues of both sensitive and high-profile nature (e.g., Traumatic Brain Injury, Military Sexual Trauma