Support Associate (Remote)

Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help! Ploxhost is searching for brand new talent to join our network for providing our customers a great customer experience.Tasks Associate Responsibilities It is the responsibility of the associate to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.- Being able to work an assigned schedule that falls within our operating hours is required and expected.- Answer customer queries/questions in a timely manner.Requirements Customer Focus - Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment - Ability to empathize with and prioritize customer needs - Demonstrates interpersonal skills with a diverse customer base - Demonstrates conflict resolution, negotiation, and de-escalation skills - Demonstrates ownership to resolve challenging customer issues, escalating when necessary - Ability to determine customer needs and provide appropriate solutions - Maintain regular and reliable attendance, including the daily schedule as assigned - Flexible with the working schedule; may be expected to work weekends, holidays and events Problem Solving Skills - Effective problem-solving skills including decision making, time management and immediate prioritization of tasks Ability to debug basic errors with Discord bots - Ability to approach problems logically and rationally - Action-oriented and self-disciplined - Organized and detail-oriented - Ability to quickly and effectively prioritize work time in various departments to meet the business needs - Ability to maintain composure in highly escalated situations Technical Requirements - Ability to use pterodactyl control panel.Basic understanding of Linux and docker - Ability to use the WHMCS billing system.- Ability to use Crisp live chat software.Ability to identify and troubleshoot Minecraft server errors.