Support Specialist
Company Description
Acentra Health, formerly known as CNSI and Kepro, is a health technology and services organization focused on improving healthcare quality, access, and outcomes. While this specific eQHealth Solutions page is no longer active, Acentra Health continues to serve clients and members across the healthcare ecosystem. The company leverages advanced technology, clinical expertise, and data-driven insights to support value-based care and efficient health program administration. Team members are encouraged to stay informed about company updates, innovations, and career opportunities through the Acentra Health website and LinkedIn page. This environment offers opportunities to contribute to meaningful work that supports patients, providers, and payers. Role Description The Support Specialist is a full-time remote role responsible for providing high-quality technical and customer support to internal teams and external clients. Daily activities include responding to support tickets, phone calls, and emails; diagnosing and resolving system or application issues; and documenting resolutions in a tracking system. The role involves guiding users through troubleshooting steps, escalating complex problems to appropriate technical teams, and following up to ensure timely issue resolution. The Support Specialist collaborates with cross-functional colleagues to identify recurring issues, recommend process improvements, and support implementation of new solutions. This position requires consistent, professional communication, careful attention to detail, and a strong commitment to service and reliability in a remote work environment.
Qualifications
Candidates should possess strong Technical Support and Troubleshooting skills to diagnose, prioritize, and resolve user issues efficiently. Candidates should possess effective Customer Support and Communication skills to deliver clear, empathetic, and professional assistance across multiple channels. Candidates should possess solid Analytical Skills to interpret data, identify patterns, and recommend improvements to systems and processes. Relevant experience in healthcare, health IT, or SaaS environments is beneficial. Ability to work independently in a remote setting, manage time effectively, and handle multiple concurrent requests. Proficiency with ticketing systems, CRM tools, and standard office software (e.g., Excel, Word, collaboration platforms). High school diploma or equivalent required; associate or bachelor’s degree in a relevant field (e.g., information technology, health information, business) is a plus. Demonstrated commitment to confidentiality, data security, and compliance with applicable regulations.