Tax Research Representative, Seasonal

About the Role

As a Seasonal Tax Research Representative, you will provide professional, written tax research support to H&R Block’s network of tax professionals through internal chat systems.

Using strong tax-law knowledge and research skills, you will provide clear, accurate guidance on complex federal, state, local, and international tax questions. Your support will help tax professionals accurately navigate tax scenarios and prepare complete client returns.

Day to Day, You’ll...

• Provide timely and accurate written responses to complex tax questions submitted by tax professionals through the online chat platform.
• Research and analyze federal, international, state, and local tax issues using tax research tools and internal knowledge bases.
• Troubleshoot tax-related scenarios involving individual, business, estate, and trust tax returns.
• Collaborate with team members and team leads to manage incoming chat volume and meet service expectations.
• Maintain high standards for accuracy, clarity, and professionalism in written communication.
• Stay current on changes to tax laws, regulations, and company policies through ongoing training and continuous learning.

Required Qualifications

• Associate’s degree in a related field or the equivalent through a combination of education and related work experience
• 1 year minimum related work experience

Work Experience:

• Previous customer service experience

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. $18.41 - $27.64/Hr.

Associate's degree in related field or equivalent; 1 year minimum related work experience; strong tax-law knowledge and research skills; ability to provide accurate written guidance on complex tax questions.

Key Responsibilities

• providing tax research
• analyzing tax issues
• troubleshooting tax scenarios

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time, Seasonal
• Workplace: Remote — United States
• Salary: USD 38,292 – 57,491 / year
• Languages: English

Benefits

• Retirement plan

About H&R Block

A tax services company providing help and confidence to clients and communities. — Industry: Finance

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