Remote Position

Tech & Sales Representative

🌍 Remote · United States 💼 Full-time

Job Description:

Serve as a primary point of contact for clients through inbound and outbound communications
Provide frontline, first-level technical assistance to consumers
Support client-specific high-speed internet services and devices
Troubleshoot internet connectivity, performance, operating system, PC, browser, and device issues
Triage issues and apply appropriate resolution techniques
Resolve technical problems in a fast-paced, customer-facing environment
Demonstrate advanced product knowledge and resolve customer issues, ideally on the first call
Open and manage trouble tickets for user, data network, and operating system issues
Address technical problems promptly and complete assignments within expected timeframes
Follow work schedules, management directives, and company policies
Provide patient, courteous, and friendly customer service

Requirements:

Over 18 years of age
High school diploma or equivalent preferred
Comfort with desktop computer systems
Proven oral and written communication skills
Familiarity with personal computers, operating systems, software, and computer terminology
Demonstrated problem-solving skills
Ability to work independently and multitask
Ability to collaborate with team members, supervisors, and support departments
Strong listening, analytical, organizational, and problem-solving skills
Ability to prioritize tasks and work well under pressure
Ability to work within a structured schedule with a variety of shifts
Dedicated workspace near router for hardwired Ethernet connection
Internet speed of at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50ms
Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN
Proof of internet speed required

Benefits:

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