Technical Customer Enablement Manager

This is a Fully Remote Job About Our Client: The organization operates in the field of customer intelligence and analytics, focusing on expanding access to and use of data through innovative technical and AI-driven solutions. It addresses the challenge of integrating complex technology into customer operations by developing scalable and effective tools that enhance user adoption and internal support capabilities. About the Opportunity: The TECHNICAL CUSTOMER ENABLEMENT MANAGER is responsible for ensuring customers successfully implement and adopt new technical solutions, starting with the Nexa MCP platform. This role bridges technology and customer experience by translating technical features into practical outcomes and scalable support practices. It involves direct customer engagement from pre-sales through adoption and collaboration with multiple internal teams to define and improve customer success strategies. Responsibilities: Lead technical onboarding and implementation for MCP-based and emerging solutions, guiding customers through requirements, setup, testing, and activation. Participate in pre-sales discovery to assess customer readiness, technical environments, and use cases. Define customer engagement and success models, establishing monitoring of usage and adoption. Develop tools and processes to provide account teams visibility into customer usage and support needs. Serve as a trusted partner to customers, communicating with technical and business stakeholders effectively. Translate technical complexity into understandable guidance for customers and internal teams. Create scalable onboarding and enablement resources including playbooks, training, and documentation. Prepare internal teams by coordinating roles, processes, escalation paths, and ongoing education. Identify and address adoption friction using customer feedback and engagement data. Requirements: Experience with technical onboarding and implementation of software solutions. Ability to assess customer technical environments and tailor implementation accordingly. Strong communication skills to engage both technical and business stakeholders. Capability to develop scalable enablement practices and training materials. Collaborative mindset to partner effectively with Product, Engineering, Sales, and Customer Success teams. Pay Range and Compensation Package: The salary range for this role is $73,000 - $100,100 per year plus bonus. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.