Technical Customer Success Manager – Remote – Enterprise & Mid‑Market Platform Adoption, Post‑Sales Engineering, and Strategic Advisory at brighthush

About brighthush

brighthush is a fast‑growing leader in cloud‑based endpoint management, patching, and automation solutions. Our platform empowers organizations of all sizes to secure, update, and manage their devices with confidence and efficiency. With a customer‑centric philosophy and a commitment to continuous innovation, brighthush helps businesses transform their IT operations, reduce risk, and accelerate digital transformation. Join a team that is redefining how technology teams deliver value and protect their digital assets.

Role Overview

We are seeking a dynamic Technical Customer Success Manager to serve as the post‑sales technical champion for our Mid‑Market and Enterprise customers across the United States. In this remote, full‑time position, you will blend deep technical expertise with a passion for customer advocacy to ensure that every client extracts maximum value from the brighthush platform. You will act as a trusted advisor, guiding customers through configuration, patch management, software deployment, automation, and endpoint security best practices while driving adoption, satisfaction, and long‑term partnership growth.

Key Responsibilities

• Own the technical relationship for a portfolio of brighthush customers, delivering a seamless, proactive, and high‑impact post‑sales experience.
• Conduct comprehensive technical health reviews of each customer’s brighthush console, identifying configuration gaps, workflow inefficiencies, and opportunities for optimization.
• Design and present customized best‑practice roadmaps covering patch management, software distribution, automation scripts, and security hardening.
• Lead live product walkthroughs, hands‑on training sessions, and technical workshops tailored to the unique needs of each organization.
• Collaborate closely with Customer Success, Sales, Support, and Product teams to resolve technical challenges, prioritize feature requests, and ensure a unified customer journey.
• Identify and nurture expansion opportunities by demonstrating measurable ROI and strategic value of the brighthush platform.
• Serve as the subject‑matter expert for brighthush’s technical capabilities, staying ahead of industry trends and translating them into actionable guidance for customers.
• Document success stories, case studies, and best‑practice guides that can be leveraged across the customer base.
• Maintain a high level of product knowledge through continuous learning, certifications, and participation in internal technical forums.
• Provide feedback to the Product team based on real‑world usage patterns, helping shape the roadmap and future enhancements.

Essential Qualifications

• 2–4 years of hands‑on experience in system administration, IT operations, or related technical roles, with a proven ability to guide IT administrators toward adopting a preferred patching and endpoint management solution.
• Demonstrated success in a customer‑facing technical capacity—whether as a post‑sales engineer, technical support specialist, or similar role.
• Strong foundational knowledge of IT administration, including Windows and macOS operating systems, network fundamentals, and security principles.
• Excellent communication skills, both written and verbal, with the ability to translate complex technical concepts into clear, business‑focused language.
• Self‑starter attitude combined with the ability to thrive in a collaborative, fast‑paced remote environment.
• Genuine enthusiasm for technology trends, especially in endpoint security, automation, and cloud‑based management.

Preferred Qualifications

• 1–3 years of B2B pre‑sales or technical sales engineering experience, preferably within the SaaS or security space.
• Professional certifications such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator, or similar.
• Experience with scripting languages (PowerShell, Bash) and automation tools.
• Prior exposure to enterprise‑level patch management or software distribution platforms.
• Track record of driving product adoption and expansion within existing accounts.

Core Skills & Competencies

• Technical Acumen: Ability to diagnose, troubleshoot, and resolve complex configuration issues across diverse IT environments.
• Customer Advocacy: A relentless focus on customer outcomes, ensuring that every interaction adds measurable value.
• Strategic Thinking: Capacity to see the big picture, align technical recommendations with business objectives, and influence long‑term roadmap decisions.
• Collaboration: Strong partnership mindset when working with cross‑functional teams to deliver a unified experience.
• Presentation Skills: Confidence delivering demos, webinars, and training sessions to technical and non‑technical audiences.
• Time Management: Ability to juggle multiple customer engagements, prioritize tasks, and meet deadlines without sacrificing quality.

What We Offer – Compensation, Perks & Benefits

At brighthush, we recognize that great talent deserves a rewarding package. While exact figures are tailored to experience, you can expect:

• A competitive base salary with performance‑based bonuses tied to customer success metrics.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Generous paid time off, holidays, and a flexible vacation policy to support work‑life balance.
• Fully remote work setup with a stipend for home office equipment and high‑speed internet.
• Continuous learning budget for certifications, conferences, and online courses.
• Professional development programs, mentorship, and clear pathways for promotion into senior technical or leadership roles.
• Employee assistance programs, wellness initiatives, and regular virtual social events to foster community.

Culture & Work Environment at brighthush

Our culture is built on three pillars: innovation, collaboration, and empowerment. As a remote‑first organization, we trust our people to manage their own schedules while staying connected through regular video check‑ins, virtual coffee chats, and cross‑team hackathons. You’ll work alongside friendly, professional peers who are passionate about technology and dedicated to delivering exceptional customer outcomes. Transparency is a core value—leadership shares company goals, product roadmaps, and performance metrics openly, inviting every team member to contribute ideas.

Career Growth & Learning Opportunities

brighthush invests heavily in the growth of its people. In this role, you will have access to:

• Structured onboarding and a mentorship program pairing you with senior technical leaders.
• Quarterly skill‑building workshops covering emerging technologies, advanced scripting, and strategic account management.
• Opportunities to lead customer webinars, author technical documentation, and represent brighthush at industry events.
• A clear promotion track—from Technical Customer Success Manager to Senior Manager, Director of Customer Success Engineering, or Product Strategy roles.
• Cross‑functional project involvement, giving you exposure to product development, marketing, and sales strategy.

Why This Role Is a Game‑Changer

As the technical bridge between brighthush and its most valuable customers, you will directly influence product adoption, customer retention, and revenue expansion. Your expertise will help organizations safeguard their digital assets while streamlining IT operations—making a tangible impact on their bottom line. If you thrive on solving complex problems, love building lasting relationships, and enjoy a fast‑moving tech environment, this is the platform where your career can accelerate.

Ready to Join brighthush?

If you are excited to combine technical mastery with a passion for customer success, we want to hear from you. Apply today and become a pivotal part of a company that is shaping the future of endpoint management.