Technical Support

Address

Sweetwater, FL, USA

About Us

Tradewinds Climate Systems is a wholly-owned subsidiary of Watsco, Inc., the largest, independent HVAC/R distribution company in the world. Headquartered in Miami, FL, Tradewinds provides a pathway for global HVAC manufacturers to deliver innovative and unique products to the North American market. Tradewinds is the exclusive distributor in the United States for Gree, a global manufacturer of high quality air conditioning systems. Tradewinds delivers product across a wide range of channels including traditional wholesale distributors, e-marketplaces and retail. Tradewinds is a company of new opportunities for customers and employees. We are agile and alert to changing market dynamics which allows us to move fast on delivering the latest innovative products to the U.S. market. Our employees thrive in our exciting yet supportive environment where we make things happen fast and deliver top results to our customers. Find out more about Tradewinds at www.twclimate.com Tradewinds Climate Systems is an Equal Opportunity Employer. Tradewinds offers a competitive total pay and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Remote Position

Job Description

GREE Ductless Equipment (Tradewinds Climate Systems) seeks a Technical advisor to provide customers with industry-best technical support on Ductless systems. We're growing very fast and the ideal candidate will be a critical part to our future success in the Ductless market!

Responsibilities

• Provide technical support via telephone and email to assist in solving technical problems associated with the installation, operation, maintenance, service, and repair of Ductless products and systems.
• Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers and co-workers.
• Capture, enters, and manages information data in computer in a timely manner.
• Provide in-field technical support assistance if customer issues cannot be resolved via telephone

And here is what you will need to be successful:

Work Experience, Skills, and Qualifications

• Extensive knowledge of Single Zone and Multi Zone Ductless equipment.
• Minimum of 5-10 years' experience in the HVAC field.
• Minimum 3-5 years experience in a ductless technical support role.
• Results-oriented and highly organized self-starter with the ability to master complex technical data.
• Ability to read and understand wiring schematics and refrigerant circuit diagrams.
• Proficient written and verbal communication skills to communicate in a clear, friendly manner.
• Proficient with Microsoft Office (Outlook, Work, Excel, PowerPoint).
• Excellent English written and verbal communication skills, Spanish and any other language bilingual a plus.
• Must be willing to work Pacific Time Zone hours.

Status

Full-Time

Position Type

Salaried

5-10 years HVAC experience, 3-5 years ductless technical support, knowledge of single/multi-zone ductless equipment, ability to read wiring schematics, Microsoft Office proficiency, English fluency, willing to work Pacific Time hours.

Key Responsibilities

• providing technical support
• resolving customer issues
• managing information data

Skills & Tools

Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Sweetwater, Florida, United States
• Languages: English

Benefits

• Retirement plan

About Tradewinds Climate Systems

A subsidiary of Watsco, Inc., distributing innovative HVAC products and providing technical support for ductless systems. — Industry: Retail and Wholesale