Technical Support Analyst

For further inquiries about this opportunity, please contact one of our Talent Specialists, Kalaivani at (224) 507 - 1296 or Remy at (224) 394 - 4902 Title: Technical Support Analyst Location: Lisle, IL Duration: 12 Months Note: - Must be able to travel and train to Lisle, IL and/or Woodridge, IL. - After that this will be remote however must be able to travel into the office 2 or 3 times per year or as needed. - Travel: Up to 10% travel might be required and will be reimbursed by Client. - Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Description: - Working with dealers on the phone thru the Client case management system. - Dealer submits a case file and agents help them thru the repair. - This consultant is an expert that helps them fix the issue with the dealer on a daily basis. - Working with internal teams on fixing diagrams, schematics, elemental steps, diagnostic forms. - Diesel experience is a must. - Extensive experience as an end user and customer support is needed for this role. - This position will support our dealer network by assisting dealers in vehicle repairs via case files. - Client handle all aspects of the vehicle minus the motor. - 25,000 casefiles were supported in 2023 and 14,000 phone calls were handled by our team. - We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations. - This position supports client Dealer Technicians and Body Builders. Responsibilities include but are not limited to: - Tech Services support members support client dealers and body builders provide repair and diagnostic support - Provide publications feedback to our publication's teams - Escalate trending failure modes to Service Engineering - Support new product launches - Future travel to dealer locations is a possibility Basic Requirements: - Bachelor's degree - At least 2 years of field service engineering, automotive service or truck service experience OR Master's degree OR at least 4 years of field service engineering, automotive service or truck service experience Additional Requirements: - Qualified candidates, excluding current client employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. - Client does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Required Skills: - Candidate must have a solid diesel experience as well as customer service. - Customer Service is numero uno in importance Desired Skills: - MS Office - Excellent written and verbal communication skills - Class 8 Truck experience - Critical thinking and problem solving